Val Murray Email & Phone Number

I have worked for 20+ years in the banking and superannuation industries in New Zealand as a change agent and have a proven track record of working collaboratively with business units to enhance the customer experience. Trained in Lean Six Sigma methodology to Black Belt level and using the Voice of the Customer I review, develop and enhance end-to-end business processes and procedures, include design principles to minimise or mitigate identified risks and ensure that compliance obligations are met. I seek to listen and understand the needs of my audience and can communicate well at all levels.I contribute to continuous improvement and innovation by listening to customers and understanding their needs so that we can work together to find solutions that improve work systems, processes and procedures.I have demonstrated the ability to develop and maintain strong internal and external working relationships that result in mutually beneficial results.

Listed skills include Relationship Management, Stakeholder Management, Business Process Improvement, Process Simplification, and 16 others.