• Report directly to the Director /VP of Innovation for AAA Club Partners (ACP) in San Francisco• Manage Vendor and Partner Relationships • Oversee the AAA Club Partners Connected Car development team • Practice Agile and Waterfall Methodologies • Manage the critical path for the program to meet deadlines • Identify gaps within the staff, process, procedures, and software integration• Spearhead daily & weekly standing technical meetings and working sessions.

• Manage Telecom Projects • Provide support for the following: Telephony, Video, Wi-Fi, Printers, Alarms, Gates and Barriers for the Walt Disney World properties including Aulani, HI, Hilton Head and Vero Beach Resorts.• Dispatch PBX technicians for Lan line issues throughout the resort and parks using SharePoint tickets • Create Incidents and Request in HP Service Manager for Onsite Engineering and Video support. • Submit Maximo tickets for alarms reported by Cast and Reedy Creek Fire Department.

founded VO Concepts to provide Essential Services.

• Managing regional cross functional projects for End User Client services IT Director with a financial budget of 4+ million dollars, projects in scope are Windows 7 upgrade, Citrix migration, Asset Refresh, Exchange Migration, 5,000+ desktops 1500+ laptops. • Direct report to contract and full time staff totaling 20 technicians, Single point of contact for escalations for all end user migrations.• Responsible for managing an agile schedule with moving targets and meeting the baseline deliverables as scoped.• Create and manage Share Point knowledge base and My Citrix Mailbox to provide technical assistance/support for the internal teams and clientele.• Key Player in the Project Leadership meetings reporting daily/ weekly metrics, projected migrations and forecasted spend. • Spearhead team meetings to discuss lessons learned, improvements for benchmarking, cost analysis, scheduling, resourcing and challenges.

• Responsible for managing a 6+ million dollar hardware lifecycle refresh program with over 5,000 desktops and monitors, 1,500 laptops and 1000 thin clients in an Agile environment: service centers, headquarters, branches and independent offices. • Spearhead stakeholder and client meetings to manage business and technical expectations per the scope of the project. • Coordinated with Schwab resource managers to assign resources to travel to larger sites throughout the country• Single point of contact for partnering vendors: HP – Hardware procurement, IBM resourcing and Redemtech hardware recycling. • Document and publish roadmaps, project plans, monthly budget projections, schedules and executive presentations on SharePoint.

• Define the project scope, goals and deliverables that support business goals in collaborationwith senior management and stakeholders.• Manage and coordinate global teams on a daily basis to ensure all tasks are completed as scheduled. Teams Managed: Capacity, Provisioning, Quality Assurance, Peer review, Engineering Application and Data Center Operations• Steer daily touch point meetings to effectively communicate project expectations, obtain status, proactivelyManage project scope creep, identify potential financial loss, and devise contingency plans.• Liaise between IT departments and project stakeholders on an ongoing basis.• Estimate the resources and participants needed to achieve project goals.• Negotiate with other department managers for the acquisition of required personnel from within the company.• Submit Changes controls and obtain approvals for scheduled and emergency changes in the environment.• Create End User Request to provision, upgrade and migrate virtual servers for Project initiatives such as; Proof of Concepts, Re-hosting, DR, and added capacity.• Responsible for Procuring, reclaiming, decommissioning of servers and maintaining a clean environment for both Physical and Virtual server throughout it's lifespan.• Build, develop, and grow any business relationships vital to the success of the project and to generate new opportunities.

• Program Manager for UDT’s Largest client base: Public Sector, Bealls/ Burkes Department Stores and Del Monte Fresh Produce tech refresh migrations and roll outs.• Manage the procurement process and the rollout schedule for: Orange County Public School system projects including but not limited to: Vendor relations with HP, IBM, EMC, Juniper, Cisco Tracking the HP delivery into the UDT warehouse, inspecting equipment, imaging, testing and coordinating the installation at the schools.• Oversee the programs overall performance ensuring all reported issues related to software and hardware was tracked reported, warranted and returned to the customer in a timely manner.• Develop project plans and create procedures into the warehouse, servicing and management departments.• Support the sales team’s initiatives by creating presentations and bids for the public sector, which produced 3 to 5 million dollars in revenue.• Responsible for reporting daily and weekly status reports, presentations, metrics, budgets and forecasting to senior management.

Supported the Project Management Office and Governance division. Coordinating with line of business to merge JPMC and WAMU offices. Manage technology consolidation project. Moves, adds and changes for all technology including but not limited to: desktops, laptops, servers, routers, and telephony at each call center site. Responsible for retail expansion projects from initiation through implementation, includes: planning, analysis, design development and implementation for domestic and offshore sites.Tracked and reported at a program level, issues/risks to senior business and technology management.

Manage and support Treasury & Securities Services and Chase Home Finance Global Program through all phases from inception to completion.Developed a strategic plan for Chase Home Finance directing the preparation of proposals, proposal business planning, Operations Budget, finalize statement of work, Infrastructure planning for 3rd party vendors, training materials and specifications. Responsible for executing the program; adhering to process & procedures to ensuring all resources are available to support the program. Steer weekly / AD Hoc Program Meetings to review target dates, status, potential set backs, issues/ resolution spreadsheets through out the life =cycle of the project.Oversee SDLC, providing technical support to in-house development project team for retail CCW suite and TSS: POC, AI, FIT, UAT and production readiness.Implemented new servers Windows 2003 Enterprise with Citrix 4.5 Farm in support of a globalization effort with Citrix installation and configuration, Infrastructure, application integration, deployment, profile management, printing configuration, application/desktop presentation via web browser and CAG.

Managed project budgets totaling 10.5M dollars for the full lifecycle of multiple domestic and offshore projects.Oversaw Citrix engineers, support staff, application integration and account creations teams, maintained on call schedule.Created project plans using MS Project 2000, outlining Milestones, checklist at weekly meetings with the stakeholders on the business and technology side to ensure success through out the lifecycle of the project.Assisted the business in gathering the necessary information to create a Statement of Requirements.Provided service level agreement based on the projects budget.Procured hardware; provided the data center with server specifications and regulatory documentation for disaster recovery plans and execution instructions.Provided technical support on the project: build Citrix Servers, Publish desktop/ applications troubleshoot application integration issues developed Test plans for FIT, UAT and disaster recovery adhering to for standard procedures.Chaired weekly staff, client meetings to discuss deliverables and upcoming schedule.Proactively engaged business leads to propose remediation initiatives.

Manage the relationship and expectations between Medecision and the client onsite, at Blue Cross Blue Shield of MS.Prepare and analyze support management reports for effective issue managementProvide time management guidance and prioritization to staff on issues.Responsible for assigning available resources, chairing kick-off meeting, amending SOW, forecasting, and reviewing project plans. Focused on implementing best practicesDelivered and presented to a Project plan to the client that included milestones with financial penalties.

Develop Project Plans in MS Project 2003 to manage developer's new production implementations, day-to-day maintenance and mini projects for in-house financial software.Tracked the Software development life cycle (SDLC) including newly reported production bugs to bug fixes. Implemented Service Center Software for the Helpdesk with telephone integration using ITIL based methodology. First point of escalation from the Helpdesk team and users.Created and maintained project control documents for auditing.Managed resource allocation for the Development and Quality Assurance Team.Tracked estimates and commitments on project deliverables and SLA's.Provided high level reporting for senior management on the accuracy of estimates, deliverables and budgetScheduled daily/weekly team meetings to target potential risk/ issues and confirm deliverables were on target.

Co-Managed the initiation of a $600M dollar Project to globalize ITIL processes and implement HP Open view service desk and SAP. Managed six regional Project Managers review key deliverables and reporting lessons learned from previous projects.Negotiated third party vendor contracts and finalized proposals and contractual agreements.Created an In-Flight Process plan managed by the transition team in order to streamline new technology requests and conflict within the project.Delivered international disaster recovery plans for each region, including strategically planning the second zoned location for recovery. Developed and maintained a high level project plans, all regional issues, the projects overall risks/ quality of the project for all regions.Managed the day-to-day workflow of the project: locally and globally resources.

Managed the incoming workflow via phone emails to the helpdesk. Spearheaded mini projects, created project plans using MS Project XP to deploy software applications and hardwareEnsured customer satisfaction and SLA deadlines were met, followed up on issues that needed to be escalated or closed.Coordinated, maintained transfers, deletions and new account creations for the DPKO departmentProvided backup technical support and training via net meeting.

Responsible for the full cycle of private equity and all retail branch technical projects. Installed, decommissioned, troubleshot NT servers, video servers, backup servers and workstations. Developed technical processes and training documentation for disaster recovery, project plans using MS Project and compliance MS Excel Workbooks. Liaised to Network Support Team, Level 2, branch administrators and business.Provided 3 tier technical support for HP Field engineers

Provided 1st and 2nd tier technical support for in-house users.Installed and configured software via net meeting.Troubleshot application and anti-virus issues on Windows 98, 2K and XP platforms.Lead on incoming GroupWise email for the solutions center. Liaised to field technicians, network group, Telecom, PeopleSoft support teams.

Provided customer service support for major credit cards such as Visa and Master Card.Counseled customers on credit card consolidation debt.Evaluated individuals' financial status for potential sales. De-escalated irate calls and account closures.

Provided training to clients' w\ integration questions for Medical Manager and Physicians MBA software as requestedProcessed lab request for the doctors' office for Lab Corp and Quest Diagnostics.Assisted Office managers with financials with Physicians MBA software.Provided third level support for all regional client sites. Troubleshot Windows, UNIX platforms, SQL, Access DB. Pre-configured Cisco router/modems to clients' specs. Liaised for the sales department, vendors and clientele. Assisted with Quality Assurance for beta version of WebMD's software on PDA's. Dispatched hardware technicians and remotely configured hardware, lab equipment for Medical Manager.

• Coordinated the deployment of Windows 2K laptops for the trading floor division. Assisted First VP in technology as a technical writer and various projects.• Managed lifecycle of the project by maintaining a project plan and allocating resources to meet deliverables.• Provided one-on-one technical training to traders as requested on blackberry/laptops.• Purchased, configured, and setup new workstations. • Created NT/Unix accounts and maintained hardware inventory

Oversaw and managed the project team for specific lines of business: (Risk, private banking)Created Project plans to include testing, production and disaster recovery.Liaised with Real Estate, Network Engineers, desktop support and other IT departments to co-manage technology initiatives.