Val Prior Email and Phone Number

Checking tickets to ensure non-fraudulent travelAdministrative tasks such as producing reports on revenue generated by ticket officersGateline – operating barriers, ensuring smooth passage of crowds through ticket barriersDelivering a friendly, efficient high level of customer serviceCrowd control during events such as football matches and events

Issuing tickets to the general public and giving advice on routes etcTaking calls via phone and booking reservations Making public service announcements Comply with all safety requirements as defined, ensuring personal safety and that of others at all times. Communicate effectively with other staff and customers in the interests of safety and customer service using information systems as supplied. Respond to customer requirements and generate solutions by carrying out the Customer recovery policy, keeping business needs in mind. Report delays, irregularities, equipment failures or any incident affecting, or which may affect, the safety of the line or service to the customer. Maintain records of train performance, highlighting reasons for delay, keeping a detailed log of any incidents, which may affect the company or our customers. Carry out emergency procedures as locally specified. Ensure currency of all Rules, Notices and Retail circulars and publications, which may affect your working environment or product knowledge. Carry out general station office duties as required. Maintain records of train performance, highlighting reasons for delay, keeping a detailed log of any incidents, which may affect the company or our customers.