Val Young Email & Phone Number

United States

Worthington OH

• Oversee and direct key areas of the bank including Deposit Operations, Retail Operations, Commercial Operations and Consumer Loan Operations departments.
• Provide wide-ranging leadership and oversight of policies and procedures to ensure operational efficiency and cost effectiveness while driving increases in both customer satisfaction and loyalty.
• Continually review the policies and procedures in place to ensure compliance with strict regulatory and compliance-based requirements.
• Manage both internal and vendor banking services including the Fiserv core system, Wire Management and customer-related programs to ensure the highest level of performance while serving the bank’s best interests.

Worthington, OH

• Managed all deposit operation functions including Fed Wires, Check 21 processing, returns, adjustments exception items, the Treasury Support team and ACH research and adjustments.
• Directed the proactive maintenance of the FISERV core processing system including updates and configuration changes.
• Lead in a manner that ensured that compliance and regulatory requirements were met through training, procedural updates, policy development, risk assessment tactics and in-depth audit reviews.

Columbus, OH

• Served as the National Risk and Operations Manager, responsible for profit and loss (P&L), compliance, audits and policy and procedural adherence for 3 regions including Central Ohio, Southern Ohio, and Pennsylvania.
• Managed 7 direct reports, taking a proactive approach to training and development to drive increases in both individual and team performance, while overseeing 104 financial centers.
• Added valued input while participating in the development of policy and procedural initiatives for the retail financial centers.
• Managed loss mitigations and operational efficiency while responsible for deposit fraud, teller balancing issues and cash levels.
• Correctly identified customer service issues, supporting the resolution of issues in a timely, professional manner while serving as the point person for escalated issues to maintain the levels of satisfaction and.
• Maintained open lines of communication regarding all procedural and policy enhancements delivered to the financial centers.