Val Young Email & Phone Number

United States

Worthington Oh

• Oversee and direct key areas of the bank including Deposit Operations, Retail Operations, Commercial Operations and Consumer Loan Operations departments.• Provide wide-ranging leadership and oversight of policies and procedures to ensure operational efficiency and cost effectiveness while driving increases in both customer satisfaction and loyalty.• Continually review the policies and procedures in place to ensure compliance with strict regulatory and compliance-based requirements. • Manage both internal and vendor banking services including the Fiserv core system, Wire Management and customer-related programs to ensure the highest level of performance while serving the bank’s best interests.

Worthington, Oh

• Managed all deposit operation functions including Fed Wires, Check 21 processing, returns, adjustments exception items, the Treasury Support team and ACH research and adjustments. • Directed the proactive maintenance of the FISERV core processing system including updates and configuration changes.• Lead in a manner that ensured that compliance and regulatory requirements were met through training, procedural updates, policy development, risk assessment tactics and in-depth audit reviews.

Columbus, Oh

• Served as the National Risk and Operations Manager, responsible for profit and loss (P&L), compliance, audits and policy and procedural adherence for 3 regions including Central Ohio, Southern Ohio, and Pennsylvania.• Managed 7 direct reports, taking a proactive approach to training and development to drive increases in both individual and team performance, while overseeing 104 financial centers.• Added valued input while participating in the development of policy and procedural initiatives for the retail financial centers. • Managed loss mitigations and operational efficiency while responsible for deposit fraud, teller balancing issues and cash levels.• Correctly identified customer service issues, supporting the resolution of issues in a timely, professional manner while serving as the point person for escalated issues to maintain the levels of satisfaction and loyalty.• Maintained open lines of communication regarding all procedural and policy enhancements delivered to the financial centers. • Provided legal assistance for all regulatory complaints, researching solutions to resolve the issues while serving as a liaison with outside legal representation in the affiliated regions. • Worked to identify both current and prospective client needs, utilizing in-depth product knowledge to present suitable product solutions in line with those needs. Notable achievements while in the position included:- Implemented strategy that decreased deposit fraud by 19% and teller balancing by 22%.- Increased the branch’s profitability by 20% through commercial and retail service charges, outside vending contracts and a reduction in back office system errors.