Advise clients on avenues for small business growth, determined eligibility based on business guidelines and standards. Explore resources to help clients launch their small businesses. Consults clients on business resources and assist clients with applicant processes. Maintain communication between staff, clients, and management to facilitate a positive experience. Collaborate with community organizations to strengthen small business resources for clients. Utilize CRM platforms including HoneyBook and Keap to service clients daily, working with the team to identify technical issues and marketing opportunities for success stories. Contributing to project meetings, schedule management, and detailed report generation. Advise on company information and effectively able to work on tight timetables.

Processed participants applications, reviewed accuracy, maintained files and assisted with the intake process from start to finish. Collaborated with other staff members to provide participants with the enrollment process and their acceptance. Aided with participant questions concerning enrollment, appointments, college programs and resolving issues. Recruited participants and secured appropriate program placement. Maintained confidentially, privacy and security of participant records and other sensitive information.

Sent correspondence on behalf of leadership regarding website maintenance, reports updates on short and long-term projects. Addressed the needs of all visitors, students and vendors according to College standards; anticipated and resolved issues as they arise. Responded to inquiries on behalf of the campus utilizing student focused interpersonal skills, assists as required. Effectively handled all inbound and outbound phones calls in a pleasant, customer service manner.

Assisted with generating and coordinating outreach activities. Observed recruitment of participants to gain access to college. Assisted students with applying for financial aid and enrollment. Participated in identifying and selecting new participants in community outreaching events.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Directed calls to appropriate individuals and departments. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Faxed and responded to emails and made sure the workplace was well organized.