• Convene communications with the JABA Board of Directors (Board), its committees and Advisory Council. Coordinate meetings, arrange venue logistics, reserve caterers, and distribute documentations in a timely fashion. Transcribe the pertinent minutes for each Board, its committees and Advisory Council meetings. Integrate reviews by all pertinent leaders and guarantee minutes are ready for the following meeting. Establish rapport with the Board, its committees and Advisory Council members.• Oversee tracking of current lists of Board and Advisory Council members with term expirations. Designed an Outlook calendar with tasks to notify the CEO, CFO, COO or senior leadership liaisons of upcoming term expirations, perpetual committee activities and requests to be proactive and supportive. Compile electronic lists, edit Board letterhead and apprise senior leadership, the Philanthropy and Communications department and other peers to aid them in their grant submissions.• Assemble all minutes, appointee letters, jurisdictional budget approval confirmations and other significant correspondence regarding the Board and Advisory Council activities for compliance with state and federal guidelines.• Deliver a wide range of administrative tasks to support the CEO and/or senior leadership members when needed. Tasks include greeting visitors, a variety of financial reports and purchasing, maintain CEO's contact database, critique internal and external communications and information before dissemination, stay informed of all events and occurrences within the agency in order to be a resource to all by redirecting when appropriate to resolve calls, referrals or issues, facilitate coordination of CEO and/or JABA sponsored events, and problem escalation to ensure prompt resolution.• Clarify and consolidate electronic files. Envisioned a better network folder structure; adopted by some peers. Learned new software to convert historical minutes from hard copies to searchable PDFs.

• Partner with the Chief Human Resources Officer in the preparation and planning of all full or partial staff meetings/trainings, receiving rave reviews and feedback from leadership, our peers and any Board or Advisory Council members who attended.• Appointed as an inaugural member of the inclusive excellence team focusing on retention and belonging. We formalized a new employee spotlight recognition program (I continue to control the gift ordering and distribution). The group cultivates other activities that will engender unity and commitment across the organization.• Audited minutes’ signatures to bring current from the COVID pivot from in-person to virtual meetings, which made receiving signatures a challenge (covered FY20 and FY21).• Mobilized the assistive technology devices program that seeks to help seniors and those with disabilities remain safe in their homes and communities post COVID. Chaired a JABA Tech Fest event in November 2022 which brought together all of JABA’s community senior centers from each of the 6 jurisdictions we serve, the state advocate, a university department, a national publication and any interested parties to allow for hands-on demonstrations. The event included lunch and door prizes; feedback from the surveys received and comments made resulted in a successful event that led to numerous referrals to obtain some of the devices shown or discussed.• Orchestrated the continuation of a community wide effort to increase public awareness of the importance of advance directives. This initiative was under the auspices of the Central Virginia Advance Directives Collaborative (CVADC). Analyzed the data to identify gaps, areas of concentration or reinforcement to achieve successful community outreach and health care awareness. Executed and implemented plans and protocols to streamline communications and generate ideas.• Showcase creativity and organizational skills by completing random projects as needed for other facets of the agency.

• Delivered administrative, editorial and organizational tasks required to ensure timely completion of products and projects; Incorporated product/process expertise with creative approaches and a can-do attitude into an asset for products, the department, and the company; Consistently met schedules in an efficient and accurate fashion using current systems and technology; Assured needs were met and issues resolved within the specified deadlines.• Over 2 years’ experience working from home 100% of the time.• Composed and proofread letters and emails to external customers for proof reviews and/or acquisition of information or components for products; Improved the customer experience while increasing the customer value as well as reduced cost and drove up margins.• Prepared and presented team overviews and demonstrations to upper management, engineers, and other visitors at the request of my managers and/or directors.• Collaborated with coordinator and manager/director on the Reed Elsevier Shared Services (Philippines) Inc. (REPH) CLP initiative; Accepted primary point of contact role.• Oversaw REPH CLP, which included the distribution of jobs, tasks and training; Scheduled team meetings and maintained the calendar for items such as quarterly dual site team builders; Drafted and modified jurisdictional and departmental documents and instructions; Supplied necessary product/process information in a timely and effective manner; Built and administered quality reviews and audits, incorporated feedback and guidance; Identified additional tasks that could be transferred.• Taught eight REPH CLP editors promoted to analysts on the CLP analyst role, responsibilities and skillsets via video conferencing; Utilized email chats and/or instant messaging to build mentorships.• Facilitated review and revamp of the previous audit process to determine which steps could be modified or eliminated based on REPH CLP past performance.

• Chaired efficiency and cost reduction projects; Performed diverse research, analysis, review, reporting and problem solving to implement ongoing process improvements; Streamlined protocols and processes; Helped drive process improvements and cultivate change; Lent expertise to other business objectives.• Assisted coordinator and manger in workflow, scheduling issues and resource planning/sharing.• During editorial tools development tested releases, gathered feedback, monitored changes and reported concerns to the engineers; Worked with the developers to guarantee functionality requirements and also with the training team on instructions to secure a more seamless transfer into the new system.• Trained two offshore trainers from the Philippines who then trained a total of 28 editors on the CLP process and procedures.• Frequently offered support and coaching to peers; Respected as a go-to person, but also one willing to receive assistance.