Valarie Anyango Email and Phone Number

⦁ Collaborating with team members and clients to determine best practices and client requirements⦁ Development of software that meets the needs of the company⦁ Troubleshooting, debugging, maintaining software and creating updates regularly to address customer and company concerns⦁ Testing then deploying applications⦁ Analyzing and testing products before a formal launch⦁ Ensure a productive workplace by quickly and efficiently troubleshooting coding problems⦁ Observing user feedback to recommend improvements to existing software products⦁ Seek ways to improve business software processes and interactions⦁ Development of technical documents to guide future or other software developers⦁ Training of other team members to ensure all employees are confident in the use of the company's products

⦁ Developing dynamic and customizable solutions in alignment with the organization's strategic objectives and directions:1. Contact center web interface with the following modules:Survey toolCustomer Relationship Management ToolTicketing System with three escalation levelsReal time dashboardReporting And Analytics2. RESTful APIs for clients3. Digital Literacy program (DLP) ticketing system with four levels of escalation⦁ Working with different departments to identify customer needs and expectations, and provide new user friendly features that will improve customer experience⦁ Improve the performance of the existing systems⦁ Backing up the support team to ensure strong functionality and optimization⦁ Testing and debugging products in controlled and real situations before handing over to the deployment team.⦁ Educating the training department on new features and updates⦁ Supporting the training department in content development⦁ Designing updating software database