• Manages a pipeline of consumer loan applications.• Interacts directly with customers, internal partners such as bankers and underwriters, and third-party service providers in the origination of consumer loan applications.• Communicates by phone and email in a proactive, sales-oriented manner.• Communicates terms, requirements, and conditions of customer’s loan application and obtains customer acceptance.• Expediates the origination process by keeping all parties up to date on the status of the application and communicating new information relevant to the transaction.• Follows up with the customer, banker, and others as needed on any outstanding documents needed to satisfy underwriting requirements.• Researches and resolves issues related to the application.• Sells features and benefits of products to customers, cross-sells other products and services, up-sells loan amounts, and encourages additional account usage.

Managed a team of 14 underwriters. • Designed, monitored, and delivered training to underwriters and loan processors. Provided coaching, mentoring, and conducted performance evaluations.• Managed underwriting pipeline to meet Service Level Agreements. Tracked volume, decisions, turn-around time, and productivity. Performed underwriter role as needed to meet pipeline goals.• Ensured underwriters met or exceeded quality standards by conducting performance monitoring, quality control audits, and training, as necessary.Contract Mortgage Underwriter (2000 – 2012)Responsible for underwriting mortgage loans to ensure compliance with FNMA/FHLMC and FHA requirements, in accordance with investor guidelines.