Svp, Chief Design Officer
CurrentServes as a member of Walmart’s US Leadership Team, leading omnichannel transformation across Grocery, General Merchandise, Health & Wellness, Financial Services, and Marketplace verticals. Consistently dedicated to improving customer, employee, and partner experiences and producing a significant impact on gross merchandise value, net promoter score, and profits. During this time, Walmart earned Fast Company Innovation Awards each year from 2018 through 2023. Total Walmart revenue increased from $485bn to $648bn, and market cap increased almost 3x to $653+bn. In the last five years, e-commerce sales have grown more than 4x to $100bn+, with 4.4b items delivered same-day or next-day last year. Highlights include:• Led 40+ cross-functional innovation programs focused on new products and services for customers, members, employees, and partners. • Key outcomes include the creation of the “digital supercenter” Walmart customer app and Walmart.com, and the creation of Me@Walmart, a single streamlined workflow app for store associates (reduced from 150+ individual apps, and requiring less than 10% of the training time).• Created the enterprise-wide Walmart Design System leading to a reduction of design and development time for customer, employee, and partner products and services of more than 35%. • Co-led the creation of a new cross-functional collaborative process enabling 3x the experimentation and faster time to market. Trained over 5,000 employees in the Design thinking-based methodology.
