Valdivia Idris Email & Phone Number

Jakarta, Id

Jakarta, Jakarta, Indonesia

- Create merchandise plan by weekly, monthly, half year, and yearly, including sales target plan; initial allocation plan; inventory plan for each stores by collaborating with In-store Visual Merchandising team and Inventory Control team; create promotion, marketing, and price action plan; also manage production plan for each items on selected categories.- Manage and monitor actual sales result, gross profit, and inventory condition; and make decisions and actions according to the business… Show more - Create merchandise plan by weekly, monthly, half year, and yearly, including sales target plan; initial allocation plan; inventory plan for each stores by collaborating with In-store Visual Merchandising team and Inventory Control team; create promotion, marketing, and price action plan; also manage production plan for each items on selected categories.- Manage and monitor actual sales result, gross profit, and inventory condition; and make decisions and actions according to the business situation and trend.- Analyzing past sales figures/trends to anticipate future product needs- Work together with Customer Center team to combine sales trend analysis and customer voices, develop opportunities through product proposals and sales improvement action plans that are most suitable for Indonesia market.- Communicate with production, factory, and logistics team to ensure each item arrival in warehouse and stores before launching date, revise and adjust production plans based on sales tendency Show less

Jakarta, Indonesia

In charge of preparing the launch of UNIQLO Indonesia Customer Center in May 2021.- Manage daily operations and lead a team of customer center agents to provide best service to customers through phone, email, and live chat services. Address and resolve customers concenrs.- Develop quality standards for customer service through training and coaching customer center agents- Provide automated services and answers for customer inquiries through FAQ and Chatbot.- Continuously… Show more In charge of preparing the launch of UNIQLO Indonesia Customer Center in May 2021.- Manage daily operations and lead a team of customer center agents to provide best service to customers through phone, email, and live chat services. Address and resolve customers concenrs.- Develop quality standards for customer service through training and coaching customer center agents- Provide automated services and answers for customer inquiries through FAQ and Chatbot.- Continuously maximize customer satisfaction through service and product improvement based on voices of customers and voices of staffs analysis- Support to prepare and manage Online-to-Offline business Show less

Greater Jakarta Area, Indonesia

General store manager in 4 different stores of UNIQLO (PT Fast Retailing Indonesia) store in Central Jakarta and Yogyakarta, accustomed to handle large-scale store and lead more than 60 staffs. Realizing business based on store characteristics by referring to customer point of view and companies overall target, involving all store members to maximize sales, profit, and customer satisfactionHave experience as store manager during new store opening in Uniqlo Hartono Mall Yogyakarta… Show more General store manager in 4 different stores of UNIQLO (PT Fast Retailing Indonesia) store in Central Jakarta and Yogyakarta, accustomed to handle large-scale store and lead more than 60 staffs. Realizing business based on store characteristics by referring to customer point of view and companies overall target, involving all store members to maximize sales, profit, and customer satisfactionHave experience as store manager during new store opening in Uniqlo Hartono Mall Yogyakarta, involved in market research, business planning; staff hiring, training, development, and organization planning; in store planning and preparation of the new store opening to introduce and create new Uniqlo fans in new city as first store in Yogyakarta and Central Jakarta area Show less

Greater Jakarta Area, Indonesia

As Assistant Store Manager in Uniqlo store with roles and responsibilities as follows:1. Could act and perform as a store manager when needed under store manager supervision2. Taking command in shopfloor, ensure all staffs adhere to customer needs and ensure easy shopping environment in order to maximize sales and profit; identify store issue under store manager guidance3. Act as role model and trainer for all staffs, educate and train staffs by creating training targets, plans… Show more As Assistant Store Manager in Uniqlo store with roles and responsibilities as follows:1. Could act and perform as a store manager when needed under store manager supervision2. Taking command in shopfloor, ensure all staffs adhere to customer needs and ensure easy shopping environment in order to maximize sales and profit; identify store issue under store manager guidance3. Act as role model and trainer for all staffs, educate and train staffs by creating training targets, plans, implementations, and provide evaluation and feedback to trainees based on their performance Show less

Greater Jakarta Area, Indonesia

As Uniqlo Manager Candidate, receive training in the first 4 months for:1. In store training under store manager training to understand and able to perform all tasks that need to be done by staffs, team leaders, and supervisors up to Uniqlo standard in order to support store to maximize sales and profit, develop staff members, and improve customer satisfaction2. Classroom training under Fast Retailing Management and Innovation Center Department to understand the objectives and… Show more As Uniqlo Manager Candidate, receive training in the first 4 months for:1. In store training under store manager training to understand and able to perform all tasks that need to be done by staffs, team leaders, and supervisors up to Uniqlo standard in order to support store to maximize sales and profit, develop staff members, and improve customer satisfaction2. Classroom training under Fast Retailing Management and Innovation Center Department to understand the objectives and procedures of manager tasks and build business leader mindset Show less

Bachelor'S Degree, Biology/Biological Sciences, General

Activities and Societies: HIMA-SITH Nymphaea, Keluarga Mahasiswa ITB (KM-ITB), Marching Band Waditra Ganesha

Senior High School, Science