Val Dockery Email & Phone Number

New York City Metropolitan Area

Fort Myers, Florida, United States

Recruitment Coordinator & Assistant for behavioral health providersWorked with Clinical Operations Director to streamline onboarding process from 65 to 45 daysCoordinating distribution of monthly COVID Testing kits & PPE to Providers throughout the state of FloridaCoordinating logistics and lodging for quarterly Management Team meetings & new provider orientations

Fort Myers, Florida

Oversaw the direction, supervision, and day to day activities of non-exempt team within a service centerLead & coordinated work assignments to maximize customer satisfaction, loyalty, and performance metricsAssisted with interviewing, training, customer/employee escalation, metrics, data analysis, reports, budgets and special projectsIncreased quality scores by 4 points consistently on a monthly basis

Fort Myers, Florida

Maintained a comprehensive working knowledge of applicable mandates & program regulation for the automobile industry.Received inbound calls and inquiries around the handling of customer concerns, services, and costs in an effort to assist with the most appropriate plan of action toward repairs and costs.Served as a company ambassador by delivering a high level of professionalism and quality through the delivery of exceptional customer service and support by utilizing strong verbal and written communication skills and effective telephone techniques.

Fort Myers, Florida

Worked with inbound and/or outbound phone calls, and email to address the needs of our clients’ customers.Helped facilitate, analyze, and resolve customer’s issues.Provided solutions, recommendations and product information to customers requesting assistance.

Fort Myers, Florida Area

Successfully passed the Resident Health Insurance Licensure 02/40 examination valid in FL/TX.Selected by management to serve on a special task force responsible for promoting health coverage education. Maintain a comprehensive working knowledge of applicable health care mandates and program regulations.Receive inbound calls and inquiries around the open enrollment process; explain all available plans, services and costs in an effort to help clients choose the most appropriate plan for their individual or family needs. Schedule and host client meetings to discuss individual and family health coverage needs, open enrollment plans, guidelines and affordability; develop a strong rapport with potential clients.

Fort Myers, Florida Area

Supervised a team comprised of five staff members engaged in the strategic and targeted promotion of various nationwide and regionally specific events. Successfully implemented strategic workflow processes resulting in increased company productivity and a spike in event attendees and brand awareness.Led and facilitated weekly team calls to discuss regional schedules and supports for events in different countries. Developed and reviewed high-level profit analysis reports in collaboration with senior management to support all future events demand and needs. Assistance with special projects as needed.

Estero, Florida

Worked diligently to improve daily store operation strategies, store sales, staff morale, and productivity in accordance with all company standards. Resolved customer issues accordingly and addressed all in-store service gaps.Managed the store operations in the absence of the store manager as needed and ensured all sales associates were working efficiently and attending to customers in accordance with high quality service standards.Assisted the store manager with the production of weekly shift schedules for staff, hiring and the facilitation of new hire training.

Fort Myers, Florida Area

Coached and assisted floor sales staff with the closing of sales as needed. Monitored weekly store budgets and sales targets; produced and monitored details sales reports to show store-specific sale trends. Managed the daily, short-term and long-term workflow processes including the supervision of staff to ensure the success and continued profitability of the store.Assisted with the hiring and scheduling of all staff members to ensure shift coverage that covers anticipated sales peaks and lulls in customer traffic.Facilitated staff training on operating procedures and company service standards; identify individual staff development needs and address them accordingly to ensure compliance with set forth company service standards.

Norwalk, Connecticut

Coordinated the management and all associated logistics for contracted corporate meetings, conferences and special events inclusive of planning, venue rental and entertainment and more; delegated tasks and assignments as needed to essential staff. Developed and maintained positive relationships with reliable vendors; handled all negations for service contracts to ensure quality products, service and budget compliance. Managed event staff of up to 75 persons to ensure successful execution of critical and detailed oriented tasks and assignments; ensured full scope of the client’s vision is appropriately executed in a tasteful manner.Oversaw and managed event budgets to ensure fiscal compliance, budget sensitivity and timely vendor payments.

Stamford, Ct

Managed the coordination and viable operation of the Pitney Bowes/INROADS Internship program including the placement of 25 college interns matched based on their academic and professional interests; served as the point of contact for all external partners. Developed an innovative series of in-service workshops and trainings facilitated by PB executive level staff to ensure an enriching and professionally in-depth experience for selected interns.Launched and produced a formal evaluation of the program via a post-program participant survey.

Wilton, Ct

Provided top quality administrative support services to multiple tenured executives professionals including the Director of Global Conferencing. Managed the daily calendar of the Executive Team and ensured compliance of all project deadlines.Managed all office support functions, domestic and international travel logistics, meeting planning and coordination and document preparation. Assisted with review of internal audits and other special projects as assigned.

Connecticut

Provided administrative support, on long-term assignments as well as on short-term assignments, for blue-chip companies such as Dove Brand, Bridgewater, Citibank Private Bank, and PPSI, among others. Handled all aspects of travel arrangements, including negotiation of airfare and hotel rates. Managed daily calendars of a five member executive team.

New York, Connecticut, & Massachusetts

Corporate Training Coordinator who managed all aspects of affiliate-related training services for five offices in New York, Connecticut, and Massachusetts area. Handled guest relations and responses, managed rooming lists, and coordinated workshop scheduling for both invitees and facilitators. Reconciled budget to final expenses for accounting. Developed and implemented effective procedures for managing budgets, negotiating contracts, selecting catering and audiovisual vendors, and coordinating logistics for events.