Valeria Goldenhersch Email & Phone Number

Barcelona, Cataluña, España

- Lead and manage tours for senior clients (USA) across Spain and Portugal, in land and on board of a Small-Cruise Ship for GCT/OAT (Overseas Adventure Travel). - Ensure seamless logistics, from airport arrivals to excursions, ensuring top-notch customer service and operational excellence.- Handle group dynamics, manage expectations, and provide support for issues like health, safety, and emergencies.

Europe

- Lead and manage tours for highschool students (USA) across Spain, France and Portugal. - Handle groups between 53 and 94 passengers at a time, for a length of 12-15 days across countries, using both public and private transportation. - Ensure seamless logistics, from airport arrivals to excursions, ensuring top-notch customer service and operational excellence. - Handle group dynamics, manage expectations, and provide support for issues like health, safety, and emergencies.

Barcelona, Cataluña, España

- Lead immersive tours in Barcelona and Montserrat, showcasing expert knowledge of local culture, history, and landmarks.- Enhance guest satisfaction through personalized experiences, leveraging cultural sensitivity and communication skills.

Barcelona

- Managed supplier relationships across the USA and Canadian markets, driving sales through effective negotiation and account management.- Coordinated with global partners to ensure consistent delivery of travel products and services, optimizing pricing and quality.- Increased client satisfaction by implementing streamlined communication and contract processes.

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Southern Cone, South America

Recruiting, Interviewing and Hiring candidates every 3months for Tour Leader positions.Training imparted to our new hired employees, together with those from other regions in SouthAmerica. Manage a team of 32 Tour Leaders, providing memorable travel experiences across 5 countries (Argentina, Brasil, Uruguay, Chile and Bolivia). Work towards goals and objectives, as a person and as a team. Motivation and creator of a career plan for the people on my team, for them to look forward a… Show more Recruiting, Interviewing and Hiring candidates every 3months for Tour Leader positions.Training imparted to our new hired employees, together with those from other regions in SouthAmerica. Manage a team of 32 Tour Leaders, providing memorable travel experiences across 5 countries (Argentina, Brasil, Uruguay, Chile and Bolivia). Work towards goals and objectives, as a person and as a team. Motivation and creator of a career plan for the people on my team, for them to look forward a long term plan within G Adventures. Created new systems to provide efficiency on manual tasks. Promoter of the Companies Values and early adopter of every new system/program we incorporate in our jobs. In charge of my team's payroll every 2 weeks, and performance reviews/bonuses every 3 months. Creator and user of our CRM (Salesfore) for statistics and reports. Anual meetings with all G Adventures leaders from Latin America, across the continent. Once as a host as well as a participant. Imparted forums and international learning modules to our teams, together with Teams Peru and Colombia. Monthly planning for our region, through our 25 cities in 5 countries, matching our CEOs/Tour Leaders abilities with the necessity of the company. Show less

South American Southern Cone.(Argentina, Uruguay, Brasil, Bolivia, Chile)

Meet and exceed travelers expectations. Coordinate, manage and organize transportation, accommodation, activities and outstanding experiences for my passengers. Change the world through travel. Create better understanding about cultures.Trade Show and Marketing Apprentice across Canada (3 months - Feb to April 2017)Visiting Travel Agencies, creating and leading Travel Talks about South America, organizing and attending to Travel Trade Shows in Calgary, Vancouver, Montreal, Ottawa… Show more Meet and exceed travelers expectations. Coordinate, manage and organize transportation, accommodation, activities and outstanding experiences for my passengers. Change the world through travel. Create better understanding about cultures.Trade Show and Marketing Apprentice across Canada (3 months - Feb to April 2017)Visiting Travel Agencies, creating and leading Travel Talks about South America, organizing and attending to Travel Trade Shows in Calgary, Vancouver, Montreal, Ottawa and Toronto. Award winning - Leadership Camp attendant and participant (Spain - May 2017)Training to become a better leader and professional across the company and in every aspect of my life.National Geographic Journeys CEO (Tour Leader)Led for 2 years tours for our partnership GAdventures-National Geographic across the SouthernCone of SouthAmerica, representing the interests of both leaders in the market while providing the best holiday experiences to our passengers. True Believer - Promoter of the culture and values of G Adventures throughout my team, my region and the company as a whole. Shadow Coach - Selected as a mentor for newly hired Tour Leaders to help them grow and develop as successful CEOs in South America. Show less

Argentina, Brasil, Chile

Directed end-to-end travel experiences for small groups, ensuring every aspect of the journey met high service standards.Managed budgets, negotiated prices, and handled administrative tasks, including payments and report submissions.Coordinated with local suppliers for hotels, transportation, activities, and excursions, ensuring quality standards were met.Led high-profile tours in partnership with National Geographic, delivering premium, tailored experiences.

Buenos Aires, Argentina

Booking Individuals on packaged tours. Creating tailored trips for Groups and Walk-ins. Managing online booking systems like Viator and Getyourguide. Extensive use of Amadeus. Basic use of Sabre. Sales representative. Managing customer expectations and worked on a monthly objective schedule.

Buenos Aires, Argentina

Dealing with Corporate trips in Argentina and abroad (Uruguay, Chile, Colombia, Mexico, USA, UK).Internal customers and employee travel. Problem solving, Managing resources, Local reping in BA.

Buenos Aires

Front Desk Receptionist. Day and night shift, check ins/check outs, rooms control, bookings to other hostels, problems solver, complete assistance.Walking tours guide. English and Portuguese simultaneously, with groups of 35-55 tourists through Main Attractions in Buenos Aires. Commercial. Persuading new guests. Hostel promoting in key locations for our target market.

Buenos Aires

Volunteering. Spring break trips coordinator. Production, Guidance and Management, Tour leading University of Miami trough their visit to Buenos Aires. March 2012.Hillel Southamerican Representative in the Annual Worldwide meeting of the Hillel Engagement Institute, St Louis, Missouri, USA. Travel blogger. July 2011.Made a Business Plan for Youth Motivation. Developed activities for High School Senior Year Students to Join Hillel Institution. Organized Vocational Guidance and… Show more Volunteering. Spring break trips coordinator. Production, Guidance and Management, Tour leading University of Miami trough their visit to Buenos Aires. March 2012.Hillel Southamerican Representative in the Annual Worldwide meeting of the Hillel Engagement Institute, St Louis, Missouri, USA. Travel blogger. July 2011.Made a Business Plan for Youth Motivation. Developed activities for High School Senior Year Students to Join Hillel Institution. Organized Vocational Guidance and Professional Carriers Advice Conferences for Teenagers. Coordinated Social Events through Students. 2010. Show less

Bachelor In Tourism And Hospitality, Tourism, Hotel Management, Languages

Activities and Societies: Organizing Educational and Recreational trips for University Students. Promote and Sell Trips Face-to-Face.

Digital Marketing Expert, Marketing, The Complete Digital Marketing Guide.

Activities and Societies: Mastering now: Sales Psychology Online Market Research WordPress Website Creation Email Marketing Copywriting.

Business Administration And Management, General

Activities and Societies: Participated in 6 UN Models, for Nationwide - Secondary School participants. Near 600 applicants each year. Won.