Valena Gilbert Email & Phone Number

United States

Benton, Arkansas

Commission expires 11/14/21

Little Rock, Arkansas

Little Rock, Arkansas

Ipe

The following are responsibilities to the IPE office, IPE Director, IPE Program Manager, IPE Chairs, IPE Members, 12th Street Health and Wellness Center, and 12th Street HWC Director: Scheduling meetings and events. Administrator for multiple SharePoint sites. Supply ordering for office, clinic, and events. Inventory management. SAP purchase requests for travel, stock room reservations, Staples, reports, etc. Prepare agendas, visual aides, minutes, and copies of handouts for meetings and events. Mail processing. Deposits. Organization of files and record keeping.

Little Rock, Arkansas Area

Fiscal Support Specialist/Payroll, December 2012 to presentExtra Help, September 2012 to December 2012Promoted from Extra Help to Fiscal Support Specialist within the same department with some additional responsibilities. Entered deposits for assigned parks and verified accuracy of the revenue the deposit was applied to. Conducted bank reconciliations, audits, and treasury deposits frequently. Made daily time transfers for payroll and entered redeemed time as needed. This work experience has reinforced my knowledge and skills working in a professional office setting with the following results:Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions and manager requests. Developed key training tools for new hires and extra help staff that enhanced learning curve therefore increasing productivity.

Little Rock, Arkansas Area

Customer Service Professional, 2012 (seasonal employment)Tax Preparer, 2013 (seasonal employment)Provided strong communication between clients, tax professionals, office manager, and corporate office personnel. Primary duties were to manage client files, set appointments, and general office support. Additional responsibilities assigned by office manager included goal setting, marketing, create and implement communication tools, and bookkeeping for office finances. This work experience had the following results:Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions and manager requests.Increased office client approval rate by implementing needed controls on client files, follow-up appointments, and matching client to appropriate tax professional.

Bryant, Ar

Temporary position working as a customer service representative in a retail store.

Bauxite, Ar

Substitute Teacher, 2010-2012 (seasonal employment)Served on an as-needed basis to fulfill the duties of teacher for grades K-8. This work experience issued the following results:Successfully implemented planned lessons, responsibilities, and duties of absent teacher.Maintained flexibility to work as requested.Quickly became a trusted substitute to the school and earned a reputation for maintaining a positive attitude and producing high-quality work.

Little Rock, Arkansas Area

Loan Officer, 2009 to 2010Loan Processor, 2004 to 2009Customer Service Representative. 2003 to 2004Repeatedly promoted during employment with The Capital Bank, collectively fulfilling current responsibility for continued education in consumer lending while attending college to obtain my associates degree. Prepared legal documentation for consumer lending, small business lending, and real estate lending. Credit analysis, DTI/LTV calculations, collateral valuation, and legally securing collateral.This banking experience gave the following results:Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions Created training manual of loan assistant position to improve work flow operations and provide management with an important work distribution tool.Quickly became a trusted employee to the bank and earned a reputation for the desire to learn and improve my skills in the market by producing high-quality work.

Little Rock, Arkansas Area

Began as a House Manager for developmentally disabled adults in January 2000. I was promoted during employment with Arkansas Enterprises for the Developmentally Disabled, accomplishing knowledge in basic Medicaid Waiver programs, OT/PT/ST evaluations, managing four group homes, hiring and training of supportive staff for the homes, and establish financial support for the care of clients. This work experience resulted in sharpening of several work skills:Achieved knowledge and skills for effective care of developmentally disabled clients’ needs.Established monitoring protocols for group homes, work placement, medical appointments, bookkeeping, prescription plans, and file keeping.Created schedules for clients in the following needs: work placement, shopping, doctor appointments, transportation, and general personal needs.Created employee work schedules, transportation schedules, and time off.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Emphasis in Human Resources. Dean’s List Spring 2013.

Associates Of Arts, General Studies

Awarded Associate of General Studies with honors in July 2011. Inducted into the Phi Theta Kappa Honor Society May 2011. Dean’s List.

Banking/Lending, Over 90 Cpe Credits In Specialized Knowledge

Basic Lending School 2005 – 34 CPE credits, 27 Specialized Knowledge, and 7 Accounting and Auditing Commercial Lending School 2008 –.

High School Diploma

Advanced courses in Math and English.