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San Antonio, Tx, Us

San Antonio, Texas, United States

- Retained knowledge of general banking practices and the different types of business credit card accounts, consumer card accounts, and consumer checking and savings accounts that the company offers to clients and their respective benefits, fees, rates, and other services provided - Treated client requests for accommodations with care and empathy while also providing clients with options for self service and ways to keep their accounts in good standing - Regularly assisted clients with online account troubleshooting and maintenance- Adhered to the workplace metric system, hitting key points in calls to ensure good surveys on calls, following quality procedures, emphasizing customer confidentiality,ending calls in a timely manner- Regularly performed troubleshooting for myself and colleagues when experiencing technical difficulties- Mastered various programs used for servicing the different client accounts that I havebeen skilled for

San Antonio, Texas, United States

- Reviewing and tagging flagged content on social media platforms with the correct labels to be taken down or remain on the platform- Retained knowledge of guidelines and policy and keeping track of updates on said policy to ensure proper labeling on jobs- Retained efficiency and good pace when labeling. - Retained efficiency working on and learning troubleshooting strategies on SRT/WFM/Oracle systems - Was able to maintain high efficiency and was recognized as a top performer, meeting and exceeding weekly/monthly quotas with job count and quality precision

San Antonio, Texas, United States

- Learned about and mastered product quickly and constantly as we had new product coming in on a constant basis, and mastered the software and computer systems we used daily as we had to navigate between multiple applications during calls- Retained knowledge and proficiency in upselling of product and pitching of our store rewards/credit card line- Provided customers with online ordering and account assistance, providing help when customers were unable to navigate the site as normal. - Retained efficiency and troubleshooting strategies working on Salesforce systems and the J.Crew website.

San Antonio, Texas, United States

- Learned about product and gained proficiency in upselling and credit card sales, as well as daily discount promotions in order to provide customers with exceptional service with us. - Duties included assisting with customer inquiries, complaints, unloading of freight, cleaning/maintenance of store appearance, and printing and labeling product signage- Assisted with training of new hires in sales and customer satisfaction techniques- Was able to meet and exceed daily quotas and was a top performer within my shift