• Responsible for taking ownership of program implementation and delivery. • Develop and execute plans, communicate progress, and monitor performance to ensure timely and successful delivery. • Conduct thorough research and analysis to address client needs, ensuring high-quality project management. This includes contributing to and communicating written reports and presentations, supporting the development and standardization of LRQA products and services, and driving efficiency through innovation. • Lead and mentor a program support team, fostering a positive atmosphere and enhancing team members' skills. • Collaborate with senior leaders to manage programs that meet client needs while upholding operational standards and managing a portfolio of accounts to drive revenue growth. • My role involves managing client service, developing solutions, onboarding new clients, and staying updated on industry developments. • Ensure high client satisfaction, track performance against KPIs, and identify opportunities for service expansion and cross-selling. • Oversee a portfolio of accounts (up to $3.5 million), drive revenue growth, and manage service delivery to meet annual revenue targets. • Act as the primary client contact, managing day-to-day operations and maximizing revenue. Develop and execute service delivery plans and formal reviews.• Adaptable and detail-oriented, I stay current with industry developments through continuous learning and possess a deep passion for social responsibility and sustainability.

Manage collaboration with 2 of the top 10 accounts at ELEVATE and manage the day to day activities and challenges to meet deadlines. Oversee Clients’ Corporate Social Responsibility programs from internal onboarding operations to delivery of services. Ensure client’s expectations are exceeded for all services, including monitoring and scheduling as well as reporting TAT’s. Manage program updates, an expert on specific client requirements, and writing technical documents with clear guidance to the team while overseeing internal projects and clients. Proactively working with multiple clients to enhance their projects to ensure social compliance. Present trends and quality data from clients’ suppliers and vendors quarterly and annually.

Managed client’s requests for audits in the U.S. and CanadaQuoted, organized logistics, and scheduled external social compliance audit requestsFollowed quality and file handling from pricing to policy procedures as well as adherence to ELEVATE’s procedures and authoritiesResolved special audit requests and help to ease the process to facilities and suppliersAppointed Costco Global Coordinator to help improve the coordination processDevelop training material and leadership of local coordinators Provided audit reporting to management and clientsCoordinate the collection of data from internal departments, clients, and vendorsEnsure ELEVATE and Client’s compliance with all standards and regulationsPrepare and submit audit documentation to client and auditors within the specified timeframe