IT Infrastructure Program Manager • Managed the scope, project plans and budgets related to the IT infrastructure and facility projects• Manage the customer interface, site visits and business requirement gathering sessions• Lead employee and supplier technical teams• Ensure processes are followed and relevant standards are continuously adhered to• Full responsibility for the build and deployment of the supporting IT infrastructure and facility projects• Supporting the overall migration planning and deployment strategy• Responsibility for the production of all formal documentation related to the IT infrastructure• Continuously deliver status and communications on all project phases• Provide remote support for all planned/unplanned power outages between IT and the BusinessSignificant Projects:o Cisco switch refresh/upgrade project at 32 field offices and Toyota’s Torrance headquarterso Avaya to Cisco IPT/CCS telephony upgrade projecto Field office relocation projects delivering the facility buildout of 12 distinct officeso Delivered remodeling/uplift project support for 2 Service Centers (120k sq/ft each)o Delivered field office expansion project support for 7 distinct officeso Office refresh projects supporting international offices in Brazil, Argentina and Mexicoo Global network build-out project supporting London, Venezuela, Japan and Australia

• Call Center build-out projects delivering facilities seating 600 to 800 resources• Generated metrics and provide regular briefings and dashboards to senior management on the performance of the ongoing projects• Worked with customers and technical resources to develop project plans, detailing work break down structures and identify critical path tasks/milestones• Provided continuous improvement feedback both written and verbal• Preparation of key project documentation• Ran regular project and portfolio steering groups, presenting progress, risks and decision points• Adhered to the company project lifecycle including maintenance of detailed project plans, project charters, risks and issue registers, regular reporting• Liaise with 3rd party Suppliers managing matrix teamsSignificant Projects:o Cisco switch refresh/upgrade project at 32 field offices and Toyota’s Torrance headquarterso Desktop refresh projecto Field office build-out projects delivering 8 distinct officeso Delivered build-out project support for 2 Call Centers (120k sq/ft each)o User migration from Lotus Notes to Outlook O365o Delivered the Avaya PBX refresh project supporting 23 field offices