Valencia Sutherland, Pspo I Email & Phone Number

• Utilize Aha! to establish short-term and mid-term product roadmaps that achieve business value for the North American Property Tax department• Communicate with executive leadership as well as development and QA members• Document the business problems and high-level requirements of Epics prior to committing into a release • Manage the Product Backlog priorities considering impacts to business stakeholders to ensure the development team works on the appropriate items • Understand the business and development process to deliver value to the business • Manage the business analysts to ensure requirements are accurately gathered and documented • Created a production support and UAT process for a newly developed Property Tax web application

• Actively participated in a Dual Track Development Agile environment using the SCRUM methodologies• Regularly meet with key stakeholders and subject matter experts to determine the future state of specific business requirements • Ensure that the BA team members are elaborating PBIs well in advance of the development team’s sprint • Work closely with the Technical Product Manager to provide input on upcoming releases and features • Lead biweekly Business Analyst sprint planning meetings and retrospective discussions • Participate in interviewing Business Analyst candidates• Train and onboard new Business Analysts

 Actively participate in a Dual Track Development Agile environment using the SCRUM methodologies Regularly meet with key stakeholders and subject matter experts to determine the future state of specific business requirements Lead discussions to gather user story estimates during Sizing Meetings Use Microsoft Team Foundation Server (TFS) to elaborate Product Backlog Items (PBIs), associated User Stories, Acceptance Criteria, and underlying tasks Understand the clients’ requirements and the technical team’s feasibility to guarantee satisfaction- Utilize SnagIt tools to create wireframes and mockups of proposed solutions Lead the meeting of the defect review committee to prioritize the bug backlog- Prioritize the development teams’ backlogs based on business value and severity  Assign sprint tasks and lead biweekly Business Analyst sprint planning meetings  Present completed feature work during the sprint demo using Cisco WebEx Participate in interviewing and training new Business Analyst candidates

 Effectively resolved customers’ inquiries on ARGUS Enterprise, ARGUS Valuation - DCF, and other ARGUS products Identified and resolved customers’ concerns, as it relates to installation of the applications, licensing of the software, or modeling property financial dataPage 2 Collaborated with the Sales, Sales Operations, and Developmentdepartments to resolve clients’ questions Prioritized tasks and accurately documented the nature of the reportedbehavior using Salesforce Assisted peers with customers’ inquiries as they pertained to ARGUSproducts Demonstrated excellent presentation and written communication skillswhile delivering training on ARGUS Enterprise using Cisco WebEx

Houston, Tx

· Act as a liaison within the organization and provide an outstanding customer experience· Achieve customers’ desired result by helping them analyze, identify, and resolve problems· Prioritize tasks and accurately document the nature of the reported behavior using Salesforce· Gain knowledge of the software package and associated business by engaging in independent self-study· Provide solutions to customers and staff using knowledge gained from the nMarket product· Utilize mathematic concepts, such as fractions and proportions, to troubleshoot customers’ questions· Query customers’ databases with PL/SQL to verify data integrity