Primarily and consistently assisting the CEO/President providing administrative support in required capacities, Human Resource Manager and Corporate Support Supervisor with facilitating the organization in various internal and external competences for each location in MI, MN, WI, and NY. • Regulate and manage over 5 credit accounts ensuring timely payments, monthly reconciling of executives’ expense reports and improved credit usage and monitoring by 107% within 3 years• Supervise receptionist and clerical departments, safeguarding that the corporate office is maintained with excellence, visitors are greeted and assisted immediately including phone calls. • Orientates new hires and maintain employee’s files in the absence of Human Resource Manager• Manages customer’s complaints for over 5 different franchise brands producing a 90% decrease in monthly customer complaints • Supervise marketing strategies and execution for corporate and local brands • Maintains, organize and schedule the President and CEO, calendar and travel accommodations in addition to Brand Managers, and Executives. • Liaison and direct contact for all speaking engagement, personal appearance and corporate request of President and CEO • Production manager for weekly podcast hosted by President and CEO on all social media platform• Project leader, for Kenya East Africa Department of Women, fundraising campaigns and outreach events

• Analyzed and reconciled Marketplace client’s information using Microsoft Excel • Processed final payments on policies and verified termination dates• Corresponded with customers and agents of company’s exiting procedures• Managed escalated issues independently to provide positive outcomes to all • Instructed and trained agents on Marketplace enrollment processes and eligibility and selling certification in order to sell healthcare reform policies• Developed and implemented training materials using Microsoft Office to train new hires• Evaluated and supervised CSRs to correct behaviors in a professional and approachable • Monitored call quality using VPI Empower System to improve customer service levels and productivity• Interpreted call volumes and skill levels using call center system Avaya CMS • Collaborated with agents and various departments using underwriting systems to ensure processing of application were completed in a timely manner• Consulted agents with improving sales by explaining medical product lines, licensing requirements, providing technical support and negotiated with underwriting departments for issue of policies

• Monitored profit and loss reports to identify areas to improve store profitability. • Created reward programs for associates to promote credit card applications • Coordinated associates work schedule to ensure proper coverage to store pick-up, customer services and check-out areas• Provided direct supervision, coaching, training, development and performance managements of associates

• Utilized computerizes systems to manage the receiving processes• Developed, planned and executed seasonal transitions in various departments• Supervised team member to establish the safety and efficiency of the operations• Managed the day to day operations of the logistics team• Interviewed candidates for positions and retain talented team member