Manager of F2F business development and support team:- Management support (support on the definition, planning and execution of business strategy)- Performance management (sales metrics, planning and forecasting)- Project management (sales platforms, process improvement)- Business analytics, incentives and trade marketing - Liaison for the sales channel to the organization- Sales Support Team (onboarding processes, subsidies, etc.)

Head of continuous improvement and excellence for the contact center BPO solutions- Continuous improvement program management- Operations support team management: training, quality control and operational improvement- Incentive system management: design, implementation and development of valuation and prizing models to improve operation's engagement and level up the organizational performanceConsultancy and project manager for BPO solutions (contact center, document management… Show more Head of continuous improvement and excellence for the contact center BPO solutions- Continuous improvement program management- Operations support team management: training, quality control and operational improvement- Incentive system management: design, implementation and development of valuation and prizing models to improve operation's engagement and level up the organizational performanceConsultancy and project manager for BPO solutions (contact center, document management and financial services) Show less

- Process transformation consultancy and advisory: overall assessment (logistics in field operations) to gain control and improve the business KPIs through benchmarking (PT)- PMO and project manager: development and monitoring of projects within the scope

- Organizational project management: functional and operational strategic reorganizations- Operational excellence project management: performance optimization through a Lean approach, reducing waste, increasing productivity and improving customer experience- PMO for PT&Oi workstreams: monitoring and support to synergies projects (call center, logistics, facilities management, document management and financial services)

- Continuous improvement project management: process effectiveness and operational efficiency improvement (customer service and field force), increasing quality and reducing costs to the organization through Lean and Six Sigma methodologies- Business processes management: change management for process optimization