Valentin Abăluță Email & Phone Number

Salzburg, Austria

Tasks and Responsibilities• Maintain and develop the internal processing infrastructure• Manage the various processing channels: volume load balancing, risk management, scheme compliance• Maintain and establish relationships with financial institutions, payment and corporate service providers• Analyze different situations and provide 2nd level support for other departments• Optimize approval rates for customers

Salzburg

Tasks and Responsibilities• Acting as a link between the Customer Support Team and other departments (e.g. Financial Services and Brand Management);• Consulting with Team Leaders to learn about "hot topics" or priority issues that affect the experience of the customer;• Developing, designing and organising relevant training as a result;• Building and maintaining collaborative relationships with team members to ascertain their knowledge gaps;• Developing and facilitating access to appropriate evidence to enhance understanding and uptake (e.g. training materials, evidence briefs, info graphics, etc.);• Designing, implementing and publishing evaluations of activities to enhance the field of knowledge translation and exchange, and demonstrate impact;• Training new team members as well as established ones on new processes.

Salzburg

Tasks and Responsibilities:• Handle customer queries via chat/e-mail/phone.• Build lasting relationships with customers through listening and problem-solving while offering suitable solutions via our products and services.• Ensure customer satisfaction through exciting and engaging customer experiences.• Skilfully apply knowledge when faced with unique situations.• Adaptable to fit changing customer needs and job requirements.

Bucharest, Romania

Tasks and Responsibilities• Overview of funding opportunities• Gathering relevant background information• Assisting in the preparation of project tenders for EU financed projects• Assistance to project implementationOutcome• Good understanding of project cycle and project procurement process

Bucharest, Romania

Tasks and Responsibilities• Support in the acquisition of new customers, including market research for new potential clients• Preparing meetings & presentations for customers• Collaborate with customer support and payments officers to investigate and resolve potential payment issues• Claims handling, policy wordings, procedures and guidelines• Support to business continuity policy and planning as well as to quality• Resources coordination and organization (training, meetings)• Monitoring and updating cost, timescales and resources used, and recommend actions where these deviates from agreed tolerances• Monthly and quarterly reporting• Administration: calendar management, maintenance of staff data in Excel and on intranetResults and Benefits• Over 250 new customers in 4 years• Focus on solutions and customers• Improved communication/knowledge of all aspects of recruitment• Developed strong customer service skills• Developed presentation skills• Handled team collaboration• Overall strength: time management

Master Of Social Sciences - Ma, International Relations (European Studies)

Education at Aalborg University is based on the Problem Based Learning (PBL) model. Together with my group, we were working on projects.

Master'S Degree, Administration And Public Management

Developing basic knowledge in the field of administrative science; Developing managerial skills and mentality based on the need to make.

Bachelor'S Degree, Public Administration

Acquiring general and specialist skills tailored to the requirements and challenges specific to public and non-governmental jobs.