Quality Analyst Specialist (November 2015 – Present) Responsible for following tasks:• Weekly evaluation• New Hire Support• Data Analysis• Knowledgebase Maintenance• Detractor Analysis• Floor SupportPrepress Endorsement Group Specialist (May 2015 – October 2015) Part of a specialist team that does outbound calls to advise customer about order issues. This would include product specifications verification, file issues and order status and options.Customer care Specialist (December 2014 – April 2015) Responsible in assisting customers for placing and checking order status, product inquiry and creating and sending quotes.

Front liner for a financial account who is responsible for account maintenance and handling information for customers/clients. • Process billing disputes and fraud case set-up• Card replacement• Online Support• Payment processing• Account maintenance and adjustmentsQuality Analyst Cross-post (2 years accumulated experience) Responsible in evaluating and monitoring up to 150 customer care professional based on client requirements. Provides feedback and initiate team huddles to provide policy and client standards update, discuss evaluation results, and provide action plans to address team opportunities.

Responsible in managing creatives using HTML as well as loading and testing of ads. Also, delegated to manage and design webpages using Joomla

Provides technical assistance regarding internet connection or account concerns. Assists members in troubleshooting log-in concerns or connection problems.