Manage the IT Production Team : Engineering Team and Services Desk Team, Provide leadership and drive the teamDefine the strategy and thé governance of the department Plan and organize the work and activities on a day-to-day basis, monthly and yearly basis in respect to the deadlinesControl and supervise the risk management in the IT area of serviceDéfinie and manage the budget of the departmentDefine the training plan and the career path for the members of the team in order to ensure personal and professional development Manage IT related activitiesWork with providers to define configurations and obtain the best offers on the marketTake appropriate actions to find solution to any problem that arisesProvide solutions and business plans for specific Business requirementsEnsure daily optimal performance of the entire department by closing the incidents in a timely fashionCreate processes to improve IT Services quality, and customer satisfactionWork closely to the business in order to support and find new solutions and technologies Improve and maintain a high level of service quality within the support team Manage external resources Design and improve the IT facilities and technologies offered to the users

01.2007 - 12.2012:Manage the IT Services Team : MS Systems Engineering ,Virtualizaton and Services Desk Team, Network/Telecom & Security TeamProvide leadership and drive the IT Services & Support teamPlan and organize the work and the projects on a day-to-day basis, monthly and yearly basis in respect to the deadlinesBuilt and organise the Service Desk teamControl and supervise the risk management in the IT area of serviceManage the budget of the departmentDefine the training plan and the career path for the members of the team in order to ensure personal and professional development Manage IT Services related projectsWork with providers to define configurations and obtain the best offers on the marketTake appropriate actions to find solution to any problem that arisesProvide solutions and business plans for specific Business requirementsEnsure daily optimal performance of the entire department by closing the incidents in a timely fashionCreate processes to improve IT Services quality, and customer satisfactionProvide weekly and monthly reports to the Management teamWork closely to the business in order to support and find new solutions and technologies Improve and maintain a high level of service quality within the support team Manage external resources Design and improve the IT facilities and technologies offered to the usersParticipate and bring new ideas and solutions to the Board meeting twice a year

Design, implement and maintain server and network infrastructure:~50 servers, 250 clients, 350 users accounts and 350 mailboxesDesign and migrate AD 2000 to AD 2003Update Windows NT/2000 infrastructure to Windows 2003Migrate Exchange 2000 to Exchange 2003 clusterMigrate Exchange 2003 to Exchange 2007 CCRImplement VMware ESX infrastructureMigrate to Citrix Presentation Server 4.0Migrate to Citrix Presentation Server 4.5Implement system Enterprise Vault 8.0 (mail archiving/journaling system)Implement MS Project serverImplement internal Instant Messaging systemImplement MS terminal servers base on NLBConfigure backup systems and their interfaces with production systemsInstall and test new system releases and patchesEnsure daily optimal performance of enterprise IT infrastructure.Investigate underperformance, recommend and implement solutionsProvide consultancy and support to operations staff and to developersEnsure third level user and operations support

Design, implement and maintain server and network infrastructure:~50 servers, 200 clients, 300 users accounts and 350 mailboxesImplement MS terminal servers base on NLBConfigure backup systems and their interfaces with production systemsInstall and test new system releases and patchesEnsure daily optimal performance of enterprise IT infrastructure.Investigate underperformance, recommend and implement solutionsProvide consultancy and support to operations staff and to developersEnsure third level user and operations support

Consulting mandate for Platform Management Team at Unicible IT Services; PrillyMigrate Windows NT / 2000 to Windows 2003 infrastructureMigrate data base Oracle to SQLImplement files system base on Microsoft cluster and SAN environment; MS Exchange 2003 on MS cluster and SAN Migrate of Business Objects 5.1.2 to Business Objects 6.5.1Ensure second and third level user and operations support

Design, implement, test and maintain server and network infrastructure:380 servers, 3700 clients, 3500 users accounts and 3400 mailboxesConfigure backup systems and their interfaces with production systemsImplement document management system (ITA server ; Intuitiv)Install ,implement and maintain MS Share Point Portal server 2001 test new system releases ,patchesEnsure daily optimal performance of enterprise IT infrastructure.Investigating underperformance, recommend and implement solutionsProvide consultancy and support to operations staff and to developersEnsure third level user and operations supportDefine and implement operating policies and procedures for optimising and performance tuning of the IT environmentsImplement and document disaster recovery plan and backup solutions

Build and Lead the Desktop Service Teams (up to 20 people) on five different sites: Lausanne, Crissier, Belp, Bussigny and Zürich; plan daily work schedule and special projects. Report and escalate to IT Services Manager outstanding issues. Back office support Train the new team members Manage the PC inventory on all Orange sites, including purchasing of new materialsWork with providers to define configurations and obtain quotesTake appropriate actions to solve any problem Organise new sites implementationCo-operate with the technical staff and external providers in case third level support was needed, ensuring that problems are solved in a timely manner and that the knowledge base is updated.Maintain the existing environment in an effective manner.Test new technologies before implementation: VPN, HCSCD, GPRS, Wireless, mobiles, PDA etc.Create processes to improve Desktop service quality, and customer satisfaction , built the Service Desk