Valentin Iordache Email & Phone Number

Bucharest, Romania

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Bucharest, Romania

Leading a team of 100 professionals to deliver mission-critical IT and information security services to around 6,000 end-users across 9 countries in Accenture Outsourcing Delivery Centers in Europe, Middle East and Africa region. Key responsibilities and achievements:• Leadership, management, and service delivery responsibility for the regional service delivery • Development and growth of the unit’s capabilities to ensure optimized service delivery• Delivery of IT services on time and within budget• Service delivery risk identification and mitigation planning• Managing compliance activities for various certifications (SAS70, ISO20000, ISO27001, etc.)• Assisting in the development/review of contracts, Operational Level Agreements, Service Level Agreements between various internal/external entities and vendor management• Drive cost efficiency• Active contribution as part of the IT global leadership team

Bucharest, Mauritius, Manila

Coordinating a team of 5 senior specialists providing Project Management, Security and Process Management support to around 6,000 end-users across 9 countries in Accenture Outsourcing Delivery Centers in Europe, Middle East and Africa region. Key responsibilities and achievements:• Managing projects, especially the transition of legacy Delivery Centers to new standards or architecture, support model, financials and security processes;• Ensuring quality, compliance and security supporting the external and internal audits in all certified locations• Driving innovation, automation and industrialization;• Supporting and enabling efficient IT operations

Bucharest, Romania

Leading several Global support teams of 45 engineers across the globe providing 24/7 operational Level 2 support for key applications (Citrix, several BMC products, MSBI, Zenoss and others) to 100+ external and internal clients. Key responsibilities and achievements:• Coordinate the operation support teams for each tools across all geographies• Ensure the agreed SLA service availability are met for each tool in scope• Implement a new service management framework and associated processes across all tools• Act as escalation point for external customers in regards to Tools Operations• Manage the relationship with external vendors as well as the other Accenture IT internal organizations involved in tools operations.• People management responsibilities for an organization of 45 people spread across all geographies

Bucharest, Romania

Building and managing a team of 10 support engineers to deliver IT infrastructure support services for a facility of 300+ users working in several industries (outsourcing, software development and consulting). Key responsibilities and achievements:• Creating the basis for the IT Department for the new operations in Romania• Implementing the key IT processes according to the corporate framework• Implementing ISO 2000, SAS70 and ISO 27001 and preparing for the audit• Recruiting, supervising and developing key operational roles within the IT• Department. Defining a clear set of objectives and development plan.• Managing the IT operational & payroll budget and the capital plan• Selecting vendors and negotiating the IT contracts ensuring the SLA• Reporting the service management KPI's to the business meeting the OLA• Participating to the board meetings with significant involvement in the business decisions.• Ensuring a smooth transition for the BPO clients to the Bucharest Centre

Managing a team of 4 support engineers to deliver IT infrastructure support services for a two facilities (two countries) in total 150+ users working in pharmaceutical industry. Key responsibilities and achievements:• Providing full infrastructure support for Romanian and Bulgarian affiliates.• IT Project management (for both local and regional projects)• Support for all the IT business applications and systems• Recruiting, supervising and developing a team of business system analysts and technical support staff• Providing training materials and sustaining IT training sessions to the users.• Ensuring the business relationship with IT providers. Selecting the vendors and negotiating all the IT related contracts.• Responsible for Business Continuity Plans and Disaster Recovery Plans for all the IT systems• Providing support remotely for the sales force team members that were located in the major cities and were using a reporting system• Ensuring the compliance with that all the local and corporate IT standards• Participating every year in the affiliate business plan defining the roadmap of the future IT related projects; planning and managing the budgets

- Managing file servers, database servers, routers, remote access servers - Network design; Wireless communication; PBX Management- Servers Configuration (Windows NT, Linux, Aix)- Helpdesk support for desktop publishing applications

Certification, Mba Essentials

Master, Economics - Computer Science

Activities and Societies: Computer Science Statistics and Economic ITDissertation titled “Internet traffic Management on a Linux Router”.

Certification, Itil Foundation V3

Activities and Societies: ITIL Foundation v3 certficationITIL

Diploma, Computer Science

Activities and Societies: Cisco Certified Network Associate (CCNA)Cisco Academy

Bachelor Of Science (Bsc), Computer Science

Computer Science