Valentin Istrate Email & Phone Number

Targoviste, Romania

* Managing a collection staff of 12 full time employees working past due loans and leases.* Ensuring all team members are operating in accordance with policies and procedures of the company.* Updating and sustaining data for existing customers correcting account discrepancies.* Assisting with in bound calls when volume dictates.* Assisting team members with escalated calls and daily operational duties* Training new employees on company policy and procedures.* Re-engineering company policies and procedures to improve efficiency.* Preparing and distributing various adhoc reports and spreadsheets for upper management.

Targoviste, Dambovita