Handling inbound and outbound, prospect client cold calling.Update order statuses for clientsSchedule pickup appointment for clients.File RMA complaints for clients.Provide tracking information to clients.Help clients with general inquiries regarding the website.Provided support regarding order / account issues.

Negotiated offers with prospects, ensuring favorable terms for property acquisitions.Created and negotiated contract terms, securing mutually beneficial agreements.Provided SMS and chat assistance, addressing customer inquiries and concerns promptly and effectively.Evaluated and qualified parcels in various US states, distinguishing between lucrative and unfavorable property deals.Demonstrated expertise in identifying and pursuing profitable real estate opportunities.

Customer Service/Tech Support/Onboarding for VOIP systems made with FreePBX.Project Management for new customers implemented into the platform.Building PBX system.Remote configuration of physical phones and softphones.Ensuring overall transition from one provider to the other is correctly completed.Oversaw the management of key client accounts, ensuring client satisfaction and fostering long-term relationships.Regularly conducted client meetings and presentations… Show more Customer Service/Tech Support/Onboarding for VOIP systems made with FreePBX.Project Management for new customers implemented into the platform.Building PBX system.Remote configuration of physical phones and softphones.Ensuring overall transition from one provider to the other is correctly completed.Oversaw the management of key client accounts, ensuring client satisfaction and fostering long-term relationships.Regularly conducted client meetings and presentations, providing exceptional service and building trust.Handled call and email reception, creating and tracking service tickets.Supported VOIP system, troubleshooting and resolving issues.Managed project implementation for new customers and built PBX systems.Configured phones remotely and handled telephone number porting and configuration.Ensured smooth transition between providers. Show less

English call center to doctor’s offices to retrieve signed home health care orders.Managed medical records and documents in HCHB database.Communicated with doctor's offices and hospitals across the United States.Provided internal tech support at GoodWorks.Trained new hires on processes and software.Investigation and administration of medical records and documents in HCHB.