Valentin Monin Email & Phone Number

France

Montréal, Québec, Canada

Toronto, Ontario, Canada

• Management of tickets issued from panelists via the CRM tool.• Coordinate escalations, ensuring timely communication of specific urgent issues, and troubleshoot as needed.• Achieve or exceed required team KPI goals and analysis of the CSAT score. • Research and perform fraud checks. Follow processes and procedures and help improve those areas when needed. • Support team lead/managers with admin tasks as needed.• Improvement of templates to be sent to members and translation work.

Écully, Auvergne-Rhône-Alpes, France

• Day-to-day management of the Krups and Rowenta brands• Roll-out of the new Rowenta brand identity across all digital channels (DTC, social networks, CRM, etc.) for the 5 largest countries (France, Italy, Germany, Spain and USA)•Analysis of brand positions based on consumer research (panels, brand barometer)• Worldwide management of the Rowenta brand music changeover in 32 countries.• Development of editorial and creative content for Krups, including articles on coffee.• Creation of 32 new Amazon banners for Krups, in collaboration with the e-catman team and the Publicis agency, with the aim of increasing sales and reinforcing the brand identity.• Responsible for setting up and analysing the results of an AB test for a module highlighting reparability • Developed dashboards to monitor Rowenta's brand image and that of its competitors, highlighting key indicators from competitive intelligence.

La Madeleine, Hauts-De-France, France

• Creation of monthly market research reports to support the marketing and sales teams by providing 6 key indicators in the food and drink category worldwide. These analyses are carried out by cross-referencing data from 5 different sources, both internal and external to the company.• Analysis of the latest innovations in the food and drink sector using the Innova Market Insights database• Competitive intelligence on markets and competitors, particularly for product launches • Participating in the creation of new marketing materials such as concept sheets, videos, websites, etc., in collaboration with the communications team.

Chenôve, Bourgogne-Franche-Comté, France

Study on the introduction of a new POS system in pharmacies in partnership with URGO Healthcare laboratories.● Study on eco-responsible furniture in pharmacies ● Literature review on merchandising, POS, eco-responsible labels and consumer trends.● Carrying out qualitative and quantitative interviews with consumers and pharmacists● Drawing up strategic recommendations

• Implementation of an automated prospecting platform on LinkedIn and optimisation of the account: More than 80% increase in the number of connections and generation of 10 qualified leads per month thanks to targeted strategies and improved profile appeal.• Creation of engaging content on social networks: Regular production of podcasts, LinkedIn carousels, videos and inspirational posts. 30% increase in subscribers on the various platforms and over 100% increase in the engagement rate on LinkedIn• Organisation and running of webinars on social networks and video editing to share knowledge with customers.• Development of partnerships with institutional market players to strengthen the company's presence and influence.• Analysing performance and the competition to optimise growth strategies.

Chenôve, Bourgogne-Franche-Comté, France

• Animation of social networks (video editing, photos) for different brands.• Sponsored campaigns on social networks.• Realization of a marketing plan for Lotus. • Creation of flyers and display on Canva. • Development of the website.• Creation and sending of mailings for different offers.• Competitive intelligence.

Master'S Degree In Marketing

Marketing, Project management, Advertising Creation, Sustainable development, Digital Marketing, Digital acquisition, Price strategy.

Master’S Degree In Business Administration 🇱🇻

Exchange semester in Riga (Latvia) as part of the Erasmus program. Digital Marketing - International Marketing - Project Management.