I am a seasoned Project Manager within the Customer Operations division of the collaborative venture between William Hill and 888 Company. Proficient in overseeing multiple projects concurrently—typically managing 3-4 projects simultaneously—I ensure the timely delivery of each within designated KPI targets. My portfolio includes spearheading diverse initiatives such as system onboarding and robotic process automation, consistently delivering substantial cost savings while meeting organizational objectives. As a natural leader, I lead cross-functional teams of up to 50 members across the globe, fostering a collaborative environment conducive to success. My leadership style emphasizes constant improvement, leveraging my keen problem-solving abilities to address challenges swiftly and effectively. Regularly interfacing with Director and C-level stakeholders, I articulate project progress and outcomes with clarity and confidence, garnering support and alignment at every stage of the project lifecycle.