1. Standard Partner Account Management - Management of the Standard Partner accounts portfolio- Response to incoming requests (prices, stocks, promotions) from Standard Partners- Ensuring quality contact to understand their needs and issues2. Defining and optimising processes - Defining, implementing and optimising Standard Account management processes to ensure efficiency- Identifying opportunities to automate time-consuming tasks in order to improve the operational efficiency of teams- Acting as a link between internal teams and partners 3. Standard Account Analysis - Analysing Standard accounts - Standard Plus in priority - to identify trends, weaknesses and opportunities for improvement in CM1 and BV- Proposing actions to increase the profitability of Standard accounts - Improving key indicators such as CM1 and partner business volume4. Partner relations - Informing partners of new features available online in their Space- Training partners in the functionalities of their Partner Space- Establishing and maintaining solid, trust-based relationships with partners- Gathering needs and issues to improve our product

> Responsible for a portfolio of partners> Responsible for a portfolio of French customers> In charge of training in the use of the Back Office and negotiation to improve sales conditions (optimization of the catalog, logistic conditions, prices, launching of promotions and marketing strategies...)> Sending personalized offers to end customers with the aim of conversion > Development of the sales department strategy > Transversal missions: Data reporting, optimization and development of the pole's processes, in charge of the onboarding process of new recruits (French and international profiles)

Income Generator for the French market : - Inbound customer demand management- Implementation of Outbound strategy - Redefinition of OPS processes - Training of newcomers on the OPS team processes

Member of the french client support -Management of customer requests- Update of client support processes

Thanks to ESSCA, especially their cursus; I had the opportunity to do a 2nd internship of 2 months during Summer 2019.During this internship, I joined the onepoint sales team. This allowed me to discover the profession of salesman within a consulting company as well as the whole functioning of this type of company.

As part of my studies at ESSCA, I had the opportunity to do a sales internship in an Adidas Outlet store. During this internship, my mission consisted in welcoming customers, advising them, managing the functioning of my department and informing myself about the products sold in the store.