Valentina Agrini Email and Phone Number
I am a Sales and Operations Director with over 15 years of experience in retail, specifically in the technology and fashion field. I stand out for my strong skills, such as a high focus on specific cost reduction and efficiency enhancement goals, a democratic leadership style that includes others' opinions and, finally, the interconnection with other departments to bring out the best in each project and provide creative and innovative solutions.In my career at Apple, my focus has always been on leading with operational and strategic excellence. Throughout my tenure, I've successfully managed multiple areas, consistently exceeding sales KPIs through leadership that encourages development and collaboration.What can I do for you?- Develop and execute business strategies to drive growth and achieving the brand's objectives- Select, train, and manage high-performance teams, ensuring that established goals are met.- Inspire and motivate a team of highly qualified professionals, promoting a collaborative work environment. As a Leader Coach, I focus on the personal and professional development of each team member, enhancing their skills and fostering a culture of continuous excellence.- Drive the adoption of new technologies and processes to constantly improve operational efficiency and customer satisfaction, aligning with the latest trends and advancements in the industry.Implement efficient systems and processes to improve productivity and reduce operational costs.- Establish and maintain business relationships with suppliers and strategic partners (stakeholders).- Evaluate and optimize the supply chain, ensuring product availability and timely delivery to customers.- Conduct data analysis (KPIs) and prepare reports to evaluate sales and operations performance. I use advanced data analysis to take strategic decisions, guiding my team towards continuous improvement in business performance and adaptation to changing market environments.- Participate in the planning and execution of marketing campaigns and promotions to boost sales.Identify and resolve operational and logistical issues efficiently and timely.- Collaborate closely with other departments, such as design, production, marketing, to develop creative and innovative solutions for the customers- In my role, I combine strategy and empathetic leadership, ensuring that each team member not only contributes to the company's success but also grows professionally and personally under my direction.
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People And Operations Senior ManagerAppleBarcelona, Ct, Es -
Senior ManagerApple Aug 2015 - PresentPasseig De Gracia And La Maquinista, Barcelona, SpainI currently manage all areas of the store at La Maquinista, focusing primarily on People and Operations. I collaborate directly with the Leadership team to develop strategic plans aimed at enhancing and maintaining consistency in business processes and performance throughout the entire store. Through regular coaching sessions at all levels, I ensure the implementation of these plans, which promote employee loyalty and exceptional customer service.I cultivate an inclusive environment… Show more I currently manage all areas of the store at La Maquinista, focusing primarily on People and Operations. I collaborate directly with the Leadership team to develop strategic plans aimed at enhancing and maintaining consistency in business processes and performance throughout the entire store. Through regular coaching sessions at all levels, I ensure the implementation of these plans, which promote employee loyalty and exceptional customer service.I cultivate an inclusive environment where differences are respected, and individuals are motivated to perform at their best.Additionally, I address complex people issues in collaboration with key business partners such as Finance, HR, ELR, and EHS. I set performance expectations for store teams, guiding quarterly calibrations and talent plans while providing specific feedback on individual and team performance.I Actively contribute to meetings with Unions and I managed the last elections of the store. I worked on leading a successful 6-month store refresh, I maintained continuous cross-functional collaboration with stakeholders and delegated assignments to meet proposed timelines effectively.During my tenure at Passeig de Gracia, I coordinated all store areas, including Shopping, Support, Operations, and Business. I piloted launches and store strategies for each area, consistently monitoring customer and employee experience and achieving established objectives.The store's temporary closure for remodeling provided an opportunity for me to lead the Retail Chat Experience, the Business team, and the Scheduling team. During this period, I effectively managed the scheduling of over 400 employees from the Barcelona Metro Market, demonstrating my ability to make good and timely decisions that contribute to the organization's progress Show less
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Career Experience Preservation Manager SpainApple Retail Spain Apr 2022 - Dec 2022SpainIn my role overseeing 11 existing-fleet Stores in Spain, I managed reactive and routine maintenance, store and market communications, crisis response, and field service operations. This position honed my skills in communication, planning, and organization.I maintained professional relationships with service partners on a daily basis and conducted Supplier Business reviews. Additionally, I built strong connections with various internal stakeholders including EHS, Store & Market… Show more In my role overseeing 11 existing-fleet Stores in Spain, I managed reactive and routine maintenance, store and market communications, crisis response, and field service operations. This position honed my skills in communication, planning, and organization.I maintained professional relationships with service partners on a daily basis and conducted Supplier Business reviews. Additionally, I built strong connections with various internal stakeholders including EHS, Store & Market Leadership, Retail Projects, and Corporate partners through site visits, calls, and cross-functional follow-ups.Participation in key Field Leadership and EMEIA meetings enabled me to drive alignment on new projects and priorities. I also ensured the alignment of OpEx and CapEx investments to meet Store Operation needs while upholding Apple Values. Show less
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Ise Store Operations LeaderApple Oct 2020 - Mar 2021La Maquinista, Barcelona, SpainI collaborated and connected with the Store Leader, Market Leader, Market Director, Preservation Manager and Store Operations Field Leader to develop strategic plans and defined goals that ensured operational excellence of the store. I adjusted strategies in Covid-19 times and ensured that the entire team has the correct knowledge about priorities to achieve business and performance goals.I led the change of the store to Express Store Front, the autumn iPhone launch, and the… Show more I collaborated and connected with the Store Leader, Market Leader, Market Director, Preservation Manager and Store Operations Field Leader to develop strategic plans and defined goals that ensured operational excellence of the store. I adjusted strategies in Covid-19 times and ensured that the entire team has the correct knowledge about priorities to achieve business and performance goals.I led the change of the store to Express Store Front, the autumn iPhone launch, and the transition to a reduced store model using delegation, communication, and follow-up strategies, resulting in significant improvements in customer (NPS +80%) and team experience (Store Pulse engagement +70%).I drove alignment among the Leadership team regarding the training, coaching, and development needs of our team, ensuring they had the necessary tools to practice our values daily during a period of ambiguity and constant changes due to the evolution of three different store models in a short time.I mentored Senior Managers to elevate their role and supported Managers in their operational development through coaching and honest feedback. Show less
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Career Experience Scheduling Spain LaunchApple Jul 2018 - Dec 2018Barcelona, SpainAs Project Manager, I led the successful launch of the auto-schedule system for Spain, overseeing scheduling for 1300 employees. Through cross-functional collaboration, I developed a robust framework and provided remote training to 13 planners. With meticulous communication and compliance management, I ensured timely schedule delivery and built strong relationships with stakeholders.
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Store ManagerApple Oct 2011 - Jul 2015Passeig De Gracia And La Maquinista, Barcelona, SpainI managed teams and operations across Shopping (1 year), Support (1.5 years), and Operations and Scheduling (nearly 4 years concurrently). Through team development and growth, I ensured the attainment of established objectives. As Manager of the Family Room (Genius Bar), I achieved over 100% increase in Apple Experience evaluation (NPP Survey). Leading launches and store strategies, I facilitated meeting customer service goals through meticulous preparation, communication, training, and… Show more I managed teams and operations across Shopping (1 year), Support (1.5 years), and Operations and Scheduling (nearly 4 years concurrently). Through team development and growth, I ensured the attainment of established objectives. As Manager of the Family Room (Genius Bar), I achieved over 100% increase in Apple Experience evaluation (NPP Survey). Leading launches and store strategies, I facilitated meeting customer service goals through meticulous preparation, communication, training, and team development. Meeting all development goals on time, I received excellent feedback on our regular connections, aiding team members in evolving their roles and progressing to other areas (e.g., promotions to Genius, Leads, and Genius Admins). Show less
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Area Manager IntimissimiCalzedonia Group Jan 2008 - Oct 2011Catalunya, Levante And The Balearic Islands, SpainI was in charge of overseeing Intimissimi stores in Spain, managing a total of over 60 stores across Catalonia, East Spain, the Balearic Islands, and the south of Spain, both owned and franchised. Annually, I successfully opened more than 5 new stores, meticulously planning and coordinating the entire process across various departments. This included selecting locations, managing timelines, optimizing stock levels, hiring staff, conducting trainings, setting up shops, implementing… Show more I was in charge of overseeing Intimissimi stores in Spain, managing a total of over 60 stores across Catalonia, East Spain, the Balearic Islands, and the south of Spain, both owned and franchised. Annually, I successfully opened more than 5 new stores, meticulously planning and coordinating the entire process across various departments. This included selecting locations, managing timelines, optimizing stock levels, hiring staff, conducting trainings, setting up shops, implementing scheduling best practices, and fostering team development to enhance overall performance.I supervised a team of 7 district managers and over 200 team members across different stores and cities, with many district managers advancing to significant roles in other retail brands.Ensuring brand consistency, controlling marketing, maintaining store image, analyzing sales statistics, creating store budgets, managing financial risks, implementing visual merchandising strategies, and developing customer experience strategies were among my responsibilities, with a focus on team development.I also managed the franchise network, maintaining relationships and negotiating with stakeholders to define company business and financial strategies. I consistently achieved revenue and store opening goals each year within my area of responsibility. Show less -
Training Department IntimissimiCalzedonia Group Jul 2010 - Apr 2011Responsible of the Training Department of Intimissimi in SpainAnalysis of training needs in accordance with company policy.Organize the training of all new staff of Intimissimi’ s owned stores and franchisee Collaborate with the head office in the creation of new courses and ways to implement them.
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District Manager IntimissimiCalzedonia Group Jan 2006 - Jan 2008Barcelona And Madrid - SpainBusiness-Advice for owned stores and franchisees.Account control, information and analysis.Team selection, training, management and motivation.Management of stocks and results.Implementation and training of visual merchandising policies of the brand.
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Product ManagerCamper Jan 2000 - Jan 2006Milan - Italy And Barcelona - SpainTill 01/2004 Store Manager in Milan and Barcelona. From 02/2004 Product Manager Spain for the owned stores -
Cash ManagerCisalfa Sport Spa Jun 1998 - Jan 2000
Valentina Agrini Education Details
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Human Resources And Labor Relations -
Public Relations
Frequently Asked Questions about Valentina Agrini
What company does Valentina Agrini work for?
Valentina Agrini works for Apple
What is Valentina Agrini's role at the current company?
Valentina Agrini's current role is People and Operations Senior Manager.
What schools did Valentina Agrini attend?
Valentina Agrini attended Universitat Oberta De Catalunya, Libera Università Di Lingue E Comunicazione Iulm.
Who are Valentina Agrini's colleagues?
Valentina Agrini's colleagues are Steve Wright Jr., Solmaz Afshar, Money Khatun, Baljinder Kaur, Thesneaker Advnt, Douglas Milliken, Molly Lee.
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