Valentina Brenni Email & Phone Number

Melbourne, Victoria, Australia

Provide high quality administration to the Vic Solids business unit in order to contribute to the achievement of business goals and objectives.Responsibilities include - o Provide high quality support and direction to team members.o Maintain accurate data records when processing run sheets in order to invoice customers.o Liaise with various business units within the company to ensure data integrity.o Ensure consistent execution of end to end processes in compliance with company policies and finance timelines.o Deliver results whilst balancing competing priorities to produce quality outcomes.o Investigate credit requests and disputes to ensure a satisfactory outcome for both business and customer.

Melbourne, Australia

Provide high quality administration to the Vic Solids business unit in order to contribute to the achievement of business goals and objectives.Responsibilities include - o Maintain accurate data records when processing run sheets in order to invoice customers.o Liaise with various business units within the company to ensure data integrity.o Ensure consistent execution of end to end processes in compliance with company policies and finance timelines.o Deliver results whilst balancing competing priorities to produce quality outcomes.o Investigate credit requests and disputes to ensure a satisfactory outcome for both business and customer.

Melbourne, Australia

Providing administration solutions through SAP to the Furniture and Signs and Buildings Contract to ensure satisfaction by our clients and stakeholders.Responsibilities include - o Compile reports for end of month reporting to the client using SAP and Excel.o Issue work orders to the Furniture and Signs and Buildings contract through SAP.o Quality check work orders that are returned by field staff on both Furniture and Signs and the Buildings contract through SAP.o Provide data integration from SAP to Merit and vice versa.o Create documentation of processes and procedures in Word.o Provide SAP reports for audits.o Work with sub contractors to provide satisfactory work order details o Work closely with the managers and team members of both contracts to ensure effective and efficient processing of work orders.o Coordinate trades to attend to urgent maintenance matterso Work with clients to ensure satisfactory solutions to problems

Providing administration support to the business units of RMIT Training as well as liaising with the Schools amongst RMIT University to ensure satisfaction is met by our clients.Responsibilities included - o Delivered comprehensive and high quality response to all forms of communication – email, telephone and in person – from prospective students, enrolled students, parents, teaching staff and academics.o Developed and maintained relationships with a number of stakeholders.o 95% accuracy when entering information into the database. o Redeveloped processes resulting in a significant reduction in customer complaints. o Improved internal processes to achieve customer satisfaction more efficiently. o 90% of all calls answered within 10 seconds.o Provided professional and quality reception support as required such as greeting visitors, mail processing, organising couriers, stationery and supplies orders and providing administration support to the 3 business units. o Provided support in arranging events, meetings and travel for key staff members.o Provided training for new team members.o Assisted in developing and redeveloping current marketing campaigns, the public website, the database and systems, processes and policies relating to RMIT Short and Single Courses.

- Deliver high quality customer service to clients- Prepare drink orders, including cocktails and coffees- Run food and drinks to customers in the foyer area and in the cinemas- Provide training for new team members

- daily banking, reconciling and invoicing- providing quality customer service via phone, email and face to face- training of new team members- managed online store for merchandise and stock count

Bachelor Of Arts (B.A.), Behavioural Studies

Graduate Certificate, Counselling

The Graduate Certificate of Counselling is a skill-based course suited to those with an interest in counselling. It is taught by academics.

Certificate Iv, Human Resources

The Certificate IV in Human Resources reflects the latest changes in HR and people management and takes a practical approach to a range.

High School, Vce