Valentina Cabrera

Valentina Cabrera Email and Phone Number

Ecommerce and Customer Service @ Show your Magic Group
Madrid, ES
Valentina Cabrera's Location
Madrid, Community of Madrid, Spain, Spain
About Valentina Cabrera

Welcome! 👩🏽 I have a Bachelor's degree in Psychology and Associate degree in English Languages. However, 5 years ago, I discovered my passion for ecommerce, digital marketing, customer support and fashion blogging.Yes, I know it may sound overwhelmingly different, but I promise you it all has a connection. 😅💻 I've been dedicated to learning every day, developing my skills to focus on managing, updating, verifying and taking care of the customers who choose to click on the various e-stores I've worked with. In turn, I have been continuously learning about digital marketing with the purpose of creating my own fashion blog.✍🏽🙏🏽.😍 One of the parts that I am passionate about my work is to resolve the conflicts that arise daily and thanks to that feel the appreciation of the client giving us a second chance. That's why, customer support and e-commerce became my job more than 5 years ago. 😏

Valentina Cabrera's Current Company Details
Show your Magic Group

Show Your Magic Group

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Ecommerce and Customer Service
Madrid, ES
Valentina Cabrera Work Experience Details
  • Show Your Magic Group
    Ecommerce And Customer Service
    Show Your Magic Group
    Madrid, Es
  • Masferreteria.Com-Iberferreteria Sl
    Ecommerce Assistant
    Masferreteria.Com-Iberferreteria Sl May 2023 - Aug 2024
    San Fernando De Henares, Community Of Madrid, Spain
    ✅ Pre and post-sales customer service in switchboard.✅ Manage and process orders, requests and complaints via email through Zendesk.✅ Advise and reply to customer concerns via online chat Oct8ne.com. ✅ Process orders and transactions via e-commerce (PrestaShop).✅ Prepare logistics documentation for shipments (Labels and manifests).✅ Manage claims with carriers (SEUR, RDA and Tipsa) on incidents due to delays, damages or counter refunds. ✅ Handle stock replenishment with different suppliers in the sector. ✅ Manage incidents through the different marketplaces (Amazon, ManoMano, PC Componentes and Miravia).✅ Collaborate with the warehouse on product incidents and stock errors.✅ Process warranties, returns and incidents with suppliers.✅ Monitor the status of payments through Sequra.
  • Global Web Markt Sl
    Ecommerce Assistant
    Global Web Markt Sl Jan 2018 - Jan 2023
    Alicante, Valencian Community, Spain
    ✅ Create, edit and organize more than 3000 product cards optimized with SEO Basic.✅ Reduce response times by 24 h for the company's main brands through the Help scout platform.✅ Manage the update of new releases in the product catalogues.✅ Detect and identify incidents that may trigger potential risks to the company.✅Monitor e-mails from the company's main brands (Oaseeds, Bulk Genetics and Optigarden).✅ Making claims and requesting refunds with carriers ✅ Resolve incidents and decrease the percentage of complaints by 20% and subsequently follow up on customer satisfaction.
  • Fiverr
    Translator English-Spanish And Viceversa.
    Fiverr Jun 2017 - Dec 2022
    Specialized translation service from Spanish to English and vice versa, applying different techniques. Therefore, the goal is to satisfy the need without abandoning the naturalness of the source language during this process.This includes documents, books or e-books, websites, mobile applications, and others.On fiverr under the username: Vcabrera, you can find several clients to whom I have translated documents or even recruitment manuals.
  • Fiverr
    Virtual Assistant | Administrative Assistant
    Fiverr Jan 2017 - Dec 2022
    ✅Monitoring emails, calls, and WhatsApp daily.✅ Effect complaints about order delays with carriers.✅Create a customer survey.✅ Managing Billage invoicing program.✅ Managing and updating inventory and invoicing.✅ Performing formalities associated with the purchase and sale of products and services.Draw up, file and review all types of documents.✅ Updating and keeping up-to-date to existing corporate procedures, guides and manuals, as well as databases and contact lists.
  • Remitano
    Seo Copywriter/Freelance Translator English To Spanish | Remitano
    Remitano Oct 2021 - Sep 2022
    Venezuela
    ☑️ Writing SEO articles about cryptocurrencies for beginners.☑️ Translate news, releases, promotions, PowerPoint presentations and any other requirements from English to Spanish
  • Freelance
    Seo Copywriter
    Freelance Jun 2017 - Dec 2020
    ☑️ Write content for social networks.☑️ Produce editorial articles for blogs with diverse topics: health, fashion, lifestyle, medical cannabis, psychology, among others.☑️ Create promotional campaigns for brands.☑️ Create advertising strategies.
  • Pdvsa Petróleos De Venezuela S.A
    Translator-Intern
    Pdvsa Petróleos De Venezuela S.A Oct 2016 - Dec 2016
    Guaraguao, Venezuela
    English to Spanish translation of technical documents for the nitrogen plant (U-94) of the Deep Conversion Project.

Valentina Cabrera Education Details

Frequently Asked Questions about Valentina Cabrera

What company does Valentina Cabrera work for?

Valentina Cabrera works for Show Your Magic Group

What is Valentina Cabrera's role at the current company?

Valentina Cabrera's current role is Ecommerce and Customer Service.

What schools did Valentina Cabrera attend?

Valentina Cabrera attended University Of Barcelona, Universidad Yacambú, Instituto Universitario Superior De Oriente.

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