• Worked in projects for the overall safety, quality, performance and customer experience of the shift in ambiguous and fast- changing environment.• Responsible for strategic planning and forecasting and address staffing needs according to network volumes.• Carried out supervisory responsabilities within the supply chain in accordance with the organization’s policies, procedures and KPI’s.• Measuring, evaluating and improving the processes in the areas of Transportation, Supply Chain and Logistics, obtaining and reporting on key metrics data and driving production.• Mentored and developed 5+ new Area Managers in their tasks and in order to achieve best operational results in Peak periods (Prime day, Black Friday, Christmas Campaign.)• Collaborated with public entities and NGO’s to organize donations and charity events (Ayuntamiento de Madrid, Banco de Alimentos, Cruz Roja Española).• Worked with Amazon Public Relations department to promote Sustainability and Charity initiatives within AmazonSpain.• Worked as the direct PoC between Amazon vendors, After Market Services and Fulfillment Centers in Spain (VendorReturns Area).

• Leaded and coordinated teams of more than 60 people in shifts with 400+ Associates.• Helped develop team leads in their professional career and leaded projects to improve Amazon Associates rotation.• Worked on continuous improvement projects focused on the efficiency of delivery processes and customer experience.• Built the Vendor Returns department by defining the operational processes, training the team and establishing safety and quality standards to become the best Fulfillment Center in Spain in 2021 with outstanding metrics results and best vendor satisfaction at ES level. Brought this expertise to other ES Fulfillment Center in Seville and Barcelona.• Developed tools to facilitate day to day operational routines to the Area Managers Team(Excel, SQL queries).

International Service for Remunerations and Pensions (ISRP) - Fund Administration Unit* Wrote a Manual about Strategic Asset Allocation (SAA) and presented it to the ISRP* Collaborated in the preparation of the training material about SAA and financial markets for EUMETSAT* Pre-selected Social Responsible Investment Funds* Looked for methodologies to calculate equities and bonds expected return within the SAA process* Collaborated in the creation of rebalanced financial indices* Attended different Governing Boards of pension funds (OECD, Council of Europe)* Attended meetings with asset managers from important and well known firms

Guest Relations & Airlines Sales Department* Collaborated in the design of quality protocols with the F&B department and VIP guest hosting protocols* Supervised organisation of events and conferences * Followed-up with clients after receiving Client Satisfaction Surveys from online platforms, contact-person for VIP Marriott Rewards Guests

Intern at the Industrial Chancellery and Spanish Delegation to the OECD.* Collaborated in the preparation of reports of the 2016 IEA Governing Board for the Foreign Affairs Ministry and Ministry of Industry, Energy and Tourism.* Prepared reports of the 2016 OECD Forum and the 2016 Ministerial Meeting* Attended meetings at the OECD, the International Energy Agency and the Université Paris-Dauphine

* Collaborated with business development in new product design for top international lingerie fashion brand* Collaborated in the preparation of the audit, which was successfully passed* Assisted with the merge of factory production standards from one system to an online one

Rotation Internship:* Invercaixa* Local Office* Non-Profit Area