Valentina Colugnatti Email & Phone Number

La Trinidad, Provincia De Buenos Aires, Ar

Buenos Aires Province, Argentina

• Listopro es la mayor plataforma de reclutamiento tech en América Latina que conecta talento tech con vacantes presenciales y remotas en LATAM y EUA.• Responsable de desarrollar y ejecutar estrategias que ayuden a que la empresa crezca.• Investigar e identificar nuevas oportunidades de negocio.• Coordinación y liderazgo del equipo de SDR.

San Francisco, California, United States

• JLL Technologies (JLLT) is a division of Jones Lang LaSalle that delivers market-leading technology and services to drive the future of real estate.• Assisted developers in testing, improving, and launching new systems designed for JLL.• Curated leads from all US states in record time to enhance the sales team's performance.• Generated databases for the marketing and sales team.• Collected and analyzed data to ensure proper recording and assessment.• Contributed to increased workload and product improvements.• Supported Project Coordinators and Listing Managers in administering and publishing listings on the JLL website, with a response time of less than 24 hours.

Buenos Aires Province, Argentina

• Established the Learning & Development area from scratch.• Facilitated the onboarding process for CX and commercial roles, reducing the learning curve through strategic learning initiatives.• Collaborated closely with the Head of Support and product teams to understand and provide input on product changes related to the customer service department.• Developed e-learning content on internal products and processes to keep the workforce updated and skilled in the local language.• Managed teams and tracked performance to ensure high performance and alignment with KPIs.• Adapted training programs to the culture and language of Latam countries. Managed internal documentation and communication.• Decreased handling time from 5 business days to 24 hours by implementing 30 policies for the CX support team, resulting in a 25% reduction in average handling time.• Reduced total resolution time by approximately 15% through the creation of Standard Operating Procedures (SOPs) for internal communication within product and support teams, leading to more accurate solutions for customers.• Increased team productivity by 20% from 1 case per hour to 1.2 cases per hour by ensuring team members had access to over 90% updated documentation and macros for task automation, resulting in faster responses.• Provided on-demand e-learning updates on product processes, feature releases, and training content refreshment. • Reduced trainer time in class from 15 hours per week to 8 hours per week for hands-on activities, resulting in an increase in process accuracy from 79% to 92%.• Implemented onboarding KPIs for new batches, reducing the CSAT achievement timeline from 5 weeks to an average of 3 weeks through close performance tracking before the training period ends. Reduced the cost of training batches by 40%.

Buenos Aires, Argentina

• Provided customer support for e-commerce marketplaces through multiple channels, solving doubts and issues.• Responsible for the performance of Tiendanube most relevant clients, helping them with the best strategies to improve their business.• Documentation of bugs and contributions for improvements. Help to create and maintain self service support documentation. • Coaching employees for high performance, and training for platform customers. Team Building activities.• Managing SLAs and main KPI's: CSAT, NPS.• Escalation of high priority bugs to appropriate stakeholders.• Recruiting assistance to expand the team by 80%.

San Francisco, California, United States

• Responsible for collecting data on consumers, competitors, marketplace research and consolidating information into actionable items, reports, and presentations.

Buenos Aires, Argentina

• Capturing new business and opening new accounts that meet the premium app's criteria.• Identifying opportunities to increase business.

Buenos Aires, Argentina

• Designing and implementing a strategic sales plan that expands the company's customer base and ensures its strong presence. Managed to bring more than 300 clients to the platform in one year, growing the base by 85%.

Buenos Aires, Argentina

• Provided administrative support to the executive team, including managing schedules, coordinating meetings, event planning, and handling confidential information with discretion and professionalism.

Palermo

• Shoe designer.• Develop business strategy, price structure, promotion and distribution, and perform ongoing business analysis.• Lead product development and launches. Define strategy and digital brand plan.• Carry out market studies to define target audience. Analyze market trends to address business opportunities.

New York

• Aided Mary McNamara and Nina Maruca, Registrars for Incoming Loans, to dismount Fall exhibitions as well as organized and input loan agreements, indemnity and immunity paperwork for upcoming Spring shows. • Assited Andrew Bolton in the exhibition "Alexander McQueen: Savage Beauty", among others.

Evansville, In

• Assisted in exhibit installation, inventory, condition reporting, mount-making, and data entries with the museum's software, PastPerfect.• Processed donations and incoming loans, including cataloging artifacts in the database.

Oakland City

Bachelor Of Arts (B.A.), Graphic Design, G.P.A: 3,84

Activities and Societies: • Dean’s List • Recipient of President Scholarship • Inducted Member of International Students Club •.

Bachelor Of Arts (B.A.), Art History, Criticism And Conservation, G.P.A: 3,80

Bachelor Of Arts (B.A.), Industrial And Product Design, G.P.A: 3,10

Graduated With Art, Design, And Communication Emphasis.