Valentina Diamante Email & Phone Number

Nashville, Tn, Us

Tampa, Florida, United States

Highlights:Leading EdTech Innovation: Oversee product development for cross-platform data canonical models, driving consistency and interoperability to elevate user experience in a collaborative educational environment.LMS Transformation: Spearheaded multiple initiatives to streamline knowledge management processes and develop a scalable LMS, ensuring smooth user adoption and alignment with educator needs.Customer-Centric Product Roadmaps: Reinvigorated the development roadmap for high-revenue products by prioritizing customer feedback and high-impact features, leading to enhanced engagement and adoption.Change Management & Continuous Training: Established ongoing training and support structures for stakeholders transitioning to new systems, reducing friction and facilitating user adoption across the platform.Vector Solutions is a leader in eLearning and performance support, providing award-winning SaaS solutions.The software development organization recently adopted the SCRUM methodology based on Spotify's experience and my previous role as a Business Analyst has evolved to a Product Owner role.As a Product Owner, I am in the unique position to impact the ROI of the products and services that Vector Solutions delivers to their customers.

Tampa/St. Petersburg, Florida Area

Highlights:Partnered with stakeholders to upgrade LMS features, balancing complex technical requirements with a seamless end-user experience.Established standardized documentation practices that improved collaboration and streamlined release processes.

Tampa/St. Petersburg, Florida Area

FairWarning® Mission is to protect the health, wealth & personal information of everyone on Earth, and as an Customer Success Manager, my goal is to ensure that our customers always enjoy the full benefits of our partnership by being their trusted advocate during all stages of the relationship with them.FairWarning’s cloud-based security solutions provide data protection and governance for Electronic Health Records, Salesforce, Office 365, and hundreds of other applications.Highlights:Partnered with customers to lead their cloud migration projects and audit solution implementations for clients, enhancing compliance transparency and customer satisfaction.

Olio di Elba is a small Start-up company set to launch its line of infused Olive Oil in Q1 of 2017.As a Brand Director I am currently helping them set up their Brand, doing market research and setting up Reseller and Provider partnerships.

Whole Brain® Thinking, offers the opportunity to understand our thinking preferences and those of our coworkers and team members. This complete tool has given us the resources to achieve better, more effective communication. As the Customer Service Manager, I help my organization guide our clients though the process of leading their teams to the next level of communication.Highlights:Led a company-wide rollout of a new software version, coordinating training and support to ensure a successful and smooth customer transition.Transformed the Customer Support Organization

As a Corporate Account Manager at VectorLearning, I help strengthen the relationship of our clients with the online Learning Program that we host for them. I typically partner with the program's Admins to better understand all the features they have at their disposal, and to develop strategies to promote a culture of learning and development within their organization. My goal is to make sure that this program makes our clients'​ learning and development goals are within reach.During my tenure in VectorLearning, I developed all SOP's and Best Practices for the Account Management Department as well as recruited and trained all members of the team.I also had the opportunity to work directly with the Product and Software Development Departments to create new products and upgrades to the platform .

Bachelor Of Applied Science In Technology Development And Management, Computer And Information Sciences And Support Services

Certificate, Computer Programing Specialist C#

Associate Of Science (As), Chemical Engineering

Activities and Societies: Honor College