Valentina Garay Rubio Email and Phone Number
Passionate Data Analyst skilled in extracting actionable insights from complex datasets. Proficient in data manipulation, statistical analysis, and visualization. Collaborative team player experienced in translating data into strategies for growth and innovation.
Citi
View- Website:
- citigroup.com
- Employees:
- 196387
-
Client Experience Quality AnalystCitiBogotá, Bogota, Co -
Data Analytics Intermediate AnalystCiti Aug 2022 - PresentBogotá, Capital District, ColombiaData Analytics Intermediate Analyst at CitiService- Generate daily reports detailing the status of customer service cases, providing valuable insights into operational performance.- Conducted weekly assessments of customer satisfaction levels.- Lead the quality monitoring process for cases resolved by service agents, ensuring exceptional standards were consistently met. -
Icg Operations AnalystCiti Aug 2020 - Aug 2022Bogotá, ColombiaOperations Analyst II at Markets Citi Service Center- Supervised the daily progress of two technology projects that impact 17 countries in Latin America.- Supported more than 150 initiatives and implementations of technological solutions to automate the processes of Foreign Exchange, Derivatives and Money Markets.- Structured a report in Power BI that evaluates the capacity of the employees in the area by country and by product.- Led the weekly follow-up meetings of the transversal projects conducted in the CSC Markets and the meetings associated with automation initiatives of forms.Operations Analyst II at Cash Citi Service Center- Created an updated database with the details of more than 6.5 million transactions.- Developed reports and indicators in Power BI that allowed the monthly evaluation of trends on volumes, amounts, types of transactions, processing times and customers in the area.- Updated the flow model of four critical processes in collaboration with the Brazil’s team.- Facilitated the standardization and automation of more than 50 processes by designing process flows following BPM notation.- Determined a reduction of 8.4 full-time employees (FTEs) by identifying automation improvements in 17 countries. -
InternEcopetrol Jan 2019 - Jul 2019Bogotá, ColombiaIntern at Vice-presidency of Assets with Partners- Engineered and developed a robust VBA Excel tool to efficiently consolidate data from 32 oil fields, encompassing capital expenditure, operational expenditure, and production volumes. This solution streamlined data analysis, enhancing decision-making processes and optimizing resource allocation.- Updated and analyzed the Fixed Assets database of the Vice-Presidency.- Implemented robust standardization processes to create concise and informative reports for Ecopetrol's directly operated oil fields. This initiative enhanced reporting efficiency, fostering better data-driven insights and informed decision-making.
Valentina Garay Rubio Education Details
Frequently Asked Questions about Valentina Garay Rubio
What company does Valentina Garay Rubio work for?
Valentina Garay Rubio works for Citi
What is Valentina Garay Rubio's role at the current company?
Valentina Garay Rubio's current role is Client Experience Quality Analyst.
What schools did Valentina Garay Rubio attend?
Valentina Garay Rubio attended Universidad De Los Andes - Colombia.
Who are Valentina Garay Rubio's colleagues?
Valentina Garay Rubio's colleagues are Mogana Suriamoorthy, Nicole Blue, Tonima Hoque, Kristi Thompson, Vivie Nestor, Gilda Grace De Silva, Skylar Harrison.
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