Data Analytics Intermediate Analyst at CitiService- Generate daily reports detailing the status of customer service cases, providing valuable insights into operational performance.- Conducted weekly assessments of customer satisfaction levels.- Lead the quality monitoring process for cases resolved by service agents, ensuring exceptional standards were consistently met.

Operations Analyst II at Markets Citi Service Center- Supervised the daily progress of two technology projects that impact 17 countries in Latin America.- Supported more than 150 initiatives and implementations of technological solutions to automate the processes of Foreign Exchange, Derivatives and Money Markets.- Structured a report in Power BI that evaluates the capacity of the employees in the area by country and by product.- Led the weekly follow-up meetings of the transversal projects conducted in the CSC Markets and the meetings associated with automation initiatives of forms.Operations Analyst II at Cash Citi Service Center- Created an updated database with the details of more than 6.5 million transactions.- Developed reports and indicators in Power BI that allowed the monthly evaluation of trends on volumes, amounts, types of transactions, processing times and customers in the area.- Updated the flow model of four critical processes in collaboration with the Brazil’s team.- Facilitated the standardization and automation of more than 50 processes by designing process flows following BPM notation.- Determined a reduction of 8.4 full-time employees (FTEs) by identifying automation improvements in 17 countries.

Intern at Vice-presidency of Assets with Partners- Engineered and developed a robust VBA Excel tool to efficiently consolidate data from 32 oil fields, encompassing capital expenditure, operational expenditure, and production volumes. This solution streamlined data analysis, enhancing decision-making processes and optimizing resource allocation.- Updated and analyzed the Fixed Assets database of the Vice-Presidency.- Implemented robust standardization processes to create concise and informative reports for Ecopetrol's directly operated oil fields. This initiative enhanced reporting efficiency, fostering better data-driven insights and informed decision-making.