Valentina Marsala work email
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Valentina Marsala personal email
I was born on October 31 1987 in Turin.At the end of university studies I started my work experience choosing the dynamic and stimulating hospitality industry.At first I approached the tour operator world specializing in customer and travel agent relationship, from handling complaints to direct sales.Later, thanks to a Master in Hotel Management, I started my professional experience in the hotel industry.Over the years I’ve developed a growing curiosity toward the revenue and hotel management, working in collaboration with industry professionals and developing my knowledges through a continuous training.I am able to harness the power of passion and turn it into resolve, persistence, stamina, and tenacity, working toward goals that endure over time.I like challenges.
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Best Quality Hotel La Darsena **** 2021-08 - 2023-12Moncalieri, Piemonte, Italia- Staff Management
- Revenue Management
- KPI monitoring and budgeting
- Head of first aid, security and privacy
- Definition and monitoring of quality standards
- Supplier Management
- Customer service
- Group and Corporate Supervisor
- Event organiser
- Recruiting staff -
Orologio Living Apartments 2019-06 - 2021-07Torino, Piemonte, Italia- Budget Management (making a business plan, managing and tracking income and expense)
- Accounting Management: billing Cycle/ Accounting Prime Entry/ Bank reconcilers
(Software: ERP - Ago Infinity Zucchetti - Profis Sistemi)
- Payroll Management (Software: PagheWeb Zucchetti)
- Caring about commercial strategies and pricing policies in order to maximize profits
- Forecasting of expected results and responding to unexpected variances
- Bureaucratic and Administrative Management
- Application of the health, safety, hygiene and security practices -
Carema Hotels Menorca 2013-03 - 2013-10Ciutadella De Menorca, Baleari, Spagna- Performing all check-in and check-out tasks
- Welcome guests and suppliers
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished
- Support and coordination of maintenance staff
- Cash flows, closing cash balances -
Townhouse Hotels 2012-03 - 2012-10Torino, Piemonte, Italia- Performing all check-in and check-out tasks
- Welcome guests and suppliers
- Managing online and phone reservations
- Provide information about hotel, available rooms, rates and amenities
- Making reservations (Software: Protel)
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished -
Alpitour World 2011-03 - 2011-10Torino, Piemonte, Italia- Acquisition of sales strategies
- Management of incoming calls from travel agents (checking flights/hotel availability, making reservations)
- Use of the main booking systems (GDS) -
Alpitour World 2009-05 - 2009-09Torino, Piemonte, Italia- Management of complains by CRM system
- Management of incoming calls from customers/travel agencies
Valentina Marsala Education Details
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Foreign Languages, Literatures And Modern Cultures -
Sesef S.R.L. - Società Europea Per I Serivizi E La FormazioneMaster Hospitality Management
Frequently Asked Questions about Valentina Marsala
What is Valentina Marsala's role at the current company?
Valentina Marsala's current role is Duty Manager @ Best Quality Hotel La Darsena ****.
What is Valentina Marsala's email address?
Valentina Marsala's email address is va****@****mail.it
What schools did Valentina Marsala attend?
Valentina Marsala attended Univesità Degli Studi Di Torino, Sesef S.r.l. - Società Europea Per I Serivizi E La Formazione.
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