Valentina Medina Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Support Team Leader in daily operations, optimizing profitability, controlling expenses, and managing purchasing, merchandising, and labor.
• Successfully implemented customer programs, leveraging creativity to maintain an engaging store layout and implement effective product merchandising strategies, resulting in a 20% increase in customer engagement.
• Demonstrated adaptability as a solutions-oriented self-starter, independently managing timelines and processes to meet changing work environment demands, achieving significant results in expense projections, budget.
• Fostered a high-performance environment, training, mentoring, and motivating team members, thereby reducing turnover by 15%, enhancing customer satisfaction, and strengthening client relationships.
• Maintain and communicate safety and security standards among team members, providing regular performance evaluations.
• Emphasized the vision and goals of Whole Foods Market, consistently promoting them within the team, customers, and vendors, reflecting in an increased alignment and customer satisfaction.

Toronto, Ontario, Canada

• Established and sustained strategic B2B partnerships with leading suppliers including Purity, UNFI, New Roots, and Genuine Health among others. Focused on facilitating timely and dependable product delivery while.
• Collaborating with sales and marketing teams to develop strategies that align with customer needs and preferences.
• Oversaw a weekly $50,000 purchasing budget while collecting and analyzing data on purchasing trends, supplier performance, and inventory levels; skillfully managed databases to track customer preferences and buying.
• Collaborating with cross-functional teams, including finance, operations, and marketing, to ensure customer satisfaction.
• Leveraged data analysis to devise and implement strategies exceeding monthly sales goals by 15%, while effectively sharing insights for strategic team decisions.

Toronto, Ontario, Canada

• Monitored of product quality and freshness, guaranteeing appropriate product rotation.
• Ensured immaculate presentation and abundant stock in both cases and shelves.
• Diligently completed spoilage, sampling, temperature, and sweep logs as mandated.
• Collaborated in executing periodic inventory assessments to maintain precise stock levels.
• Optimized sales potential by employing effective and proper procedures for preparation, storage, rotation, stocking, and merchandising of products.
• Delivered exceptional customer service, promptly addressing customer inquiries and concerns, while exemplifying advanced suggestive selling techniques.

Toronto, Ontario, Canada

• Managed correspondence such as answering phones, responding to emails, and handling other forms of communication in a timely and professional manner.
• Coordinated and maintained records of cleaning schedules, work orders, and other administrative documents, ensuring the accurate and timely completion of all tasks.
• Provided exceptional customer service by responding to inquiries from clients, maintaining client records, and coordinating client visits, ensuring complete client satisfaction.
• Supported cleaning staff by providing them with schedules, work orders, and other necessary documents, ensuring they had the resources and information needed to perform their duties efficiently.
• Prepared financial reports, billed clients, and tracked expenses, ensuring accurate financial records and proper invoicing.
• Coordinated meetings, prepared meeting agendas, took minutes, and distributed materials to attendees, ensuring meetings were productive and efficient.

• Delivered results and supported new client acquisition through phone calls, emails, and face-to-face meetings. Managed a portfolio of customer accounts, ensuring an exceptional customer experience and providing them.
• Built strong and long-term customer relationships through consistent follow-up and frequent communication, offering support, help, and new potential services that align with their needs.
• Supervised a team of 20+ employees, supporting them and authorizing transactions to improve branch effectiveness.
• Consistently exceeded the bank's monthly sales goals by 10%, implementing various strategies such as client meetings and referral programs.
• Improved customer waiting times by 20%, through data analysis by identifying pain points and optimizing processes. Monitored and securely handled all cash within the branch on a daily basis, dispatching it to the.
• Optimized office performance through real-time data-driven decision-making.