Valentina Revollo Támara Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

Coordinated project and task allocation for optimal team efficiency, ensuring alignment with geographical clusters and team capacities. Facilitated onboarding of new team members for assigned markets through shadowing sessions, offering guidance on workflows and best practices, and providing constructive feedback on adherence to procedures. Proactively managed and communicated market coverage challenges among teams, contributing to informed decisions on expanding client portfolios based on market capacity assessments.

Medellín, Antioquia, Colombia

Medellín, Antioquia, Colombia

- Providing administrative support to faculty members: managing calendars, scheduling appointments, answering emails, and preparing materials for meetings.- Managing student inquiries: answering student inquiries and directing them to the appropriate resources or staff members.- Organizing department events: coordinating events such as guest lectures, seminars, and conferences.- Managing department finances: responsible for processing expense reports, managing budgets, and ordering supplies.- Maintaining department records: maintaining department records, including student files, course materials, and research data.- Supporting department research initiatives: providing administrative support to faculty members who are conducting research, including managing data, preparing research materials, and coordinating participant recruitment.- Assisting with departmental communication: managing departmental email lists, creating and distributing departmental newsletters, and maintaining the department's website and social media accounts.

Medellín, Antioquia, Colombia

- Leading and managing a team of customer service representatives: for hiring, training, and managing a team of customer service representatives to ensure that they are providing excellent customer service.- Monitoring customer service metrics: monitoring customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement.- Handling customer escalations: handling customer escalations, such as complaints and disputes, and resolving them in a timely and satisfactory manner.- Analyzing customer feedback: analyzing customer feedback, such as surveys and reviews, to identify trends and areas for improvement.- Coordinating with other departments: coordinating with other departments, such as store operations and merchandising, to ensure that customer service is integrated into all aspects of the experience.- Providing training and coaching: providing training and coaching to customer service representatives to help them improve their skills and performance.