• Mediate and resolve conflict to foster a fair, just, and equitable environment for chapter members• Handle sensitive topics and find workable solutions for all parties• Uphold confidentiality during and after formal hearings• Educate chapter members, enforce chapter policies and bylaws, reinforce the chapter’s mission and core values

• Advise chronically ill children, families, and physicians as a recurring guest speaker and facilitator at international conferences• Promote self-confidence and encourage the development of independent living skills for young patients and teen peers

• Managed and refined social media accounts across multiple platforms• Planned, promoted, and executed educational and social events for our 800+ members• Learned the principles of graphic design and editing to create infographics and promotional videos• Developed marketing strategies to promote and grow our community

• Provided excellent customer service by understanding customers’ needs and tailoring product solutions to fit each individual• Multi-tasked under pressure and solved problems in a timely manner• Made and served protein shakes, smoothies, coffee, tea, and specialty breakfast and lunch items

• Welcomed patients and families; provided them with educational orientations to office protocols• Implemented strategies to reduce patients’ stress and anxiety for a superior customer service experience• Confirmed appointments, updated client records, answered and directed phone calls• Efficiently managed multiple tasks and met time-sensitive deadlines