Key Account Manager for France and French speaking countries

Missions :www.thomann.de - The Online Shop of Europe's Biggest Retailer of Musical Equipment.T/O : over 700 M€ in 2016 / 1320 employees / 8.700.000 customers.Specialised in Guitar/bass, amps and effects.Missions :-Customer advice and guidance with the products-Customer Support throughout their orders -Processing orders, offers and manage customer accounts-Acting as a liaison between specialist product departments and customers

Musikhaus Thomann is Europe's largest music retailer, and offer a huge range of musical instruments, studio, lighting, and PA equipment.The company is divided into three business units:- Musikhaus Thomann – music store, warehouse and logistics centre- Thomann Direktversand and Thomann Cyberstore – distribution unit with about 3.1m customers and the thomann.de online platform; and- Thomann Audio Professionell – installation unit for major projects serving theaters… Show more Musikhaus Thomann is Europe's largest music retailer, and offer a huge range of musical instruments, studio, lighting, and PA equipment.The company is divided into three business units:- Musikhaus Thomann – music store, warehouse and logistics centre- Thomann Direktversand and Thomann Cyberstore – distribution unit with about 3.1m customers and the thomann.de online platform; and- Thomann Audio Professionell – installation unit for major projects serving theaters, stadiums and other venuesMissions:-First-level-After-Sales-Support – advising and guiding our customers via phone and email on an International level- Insuring the co-ordination of returns, exchanges, refunds and repairs- Responsible for providing a smooth and comfortable service procedure for the customers and maintaining ongoing co-ordination with the specialists and repair departments Show less

H & M (Hennes & Mauritz) AB (H&M) is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men, women, teenagers and children. It is the second largest global clothing retailer,in the world.As a sales advisor, I am in constant contact with customers, to help them getting the best shopping experience they could hope for.Other missions include :- customer services on the sales floor, in the fitting room and at the cash registers; -… Show more H & M (Hennes & Mauritz) AB (H&M) is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men, women, teenagers and children. It is the second largest global clothing retailer,in the world.As a sales advisor, I am in constant contact with customers, to help them getting the best shopping experience they could hope for.Other missions include :- customer services on the sales floor, in the fitting room and at the cash registers; - active participation in the development of sales strategies and merchandising presentations; training, - development and assessment of the new Sales Advisors, - supporting and monitoring (feedback) of the floor team,- realization of plannings for the whole store, -coordination with the other departments,- ensuring the store compliance with all company regulations and procedures. Show less