Service Delivery Manager
CurrentIn the area of Banking & Insurance, together with Sales, it serves as interface to the respective customer top level. Insures the customer oriented comprehensive view on the portfolio and the delivery capability for these customers. He overtakes the central responsibility for all delivery and coordinates with other managers to ensure that products and services are offered at the highest possible quality and efficiency. His main duties and responsibilities: • Manage customer… Show more In the area of Banking & Insurance, together with Sales, it serves as interface to the respective customer top level. Insures the customer oriented comprehensive view on the portfolio and the delivery capability for these customers. He overtakes the central responsibility for all delivery and coordinates with other managers to ensure that products and services are offered at the highest possible quality and efficiency. His main duties and responsibilities: • Manage customer integrated relationship via the "Service Delivery Management", responsible for contract obligations, complaints, SLA monitoring, commercial issues, etc. • Securing and optimization of the global delivery capability of the execution of deals, projects and services and deals via "Project Excellence" and "Quality Excellence". In charge of financials numbers.He reports these measured figures: order entry (with Sales department), revenues, production costs, project results and under and overruns and customer satisfaction.Main capacities: Application Management & Modernization, Industry Business Solutions (Insurance & Banking), Enterprise Content Management, Mobility, BI & Big Data, Testing Services, BPO, etc. Show less
