Valentin Correa Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Provide frontline support to the faculty, staff, and students requesting assistance with core technology and services. My daily duties include responding to incoming calls, emails, and web inquiries. Additionally, I provide physical coverage of our walk-up locations and create and maintain support documentation.

Charlotte, North Carolina, United States

Provide specialized support to the Language Resource Center (LRC) and Film Studies program at UNC Charlotte. Coordinate the LRC daily operations and supervise student workers. I supported, scheduled, and maintained two computer labs with more than 50 combined MAC and Windows workstations. Assisted language and film department's faculty, staff, graduate/undergraduate students with software and hardware issues. Categorized, documented, and inventoried hundreds of items including peripherals, computer hardware, and film equipment. Trained and supervised four undergraduate federal work-study students with responsibilities including lab maintenance and customer service.

Charlotte, North Carolina, United States

Provide level 1 support for AvidXchange and day-to-day operations of other AvidXchange team members. Monitor incoming technology help desk requests by AvidXchange staff by managing the ServiceNow ticket system, emails, chat, and/or telephone.

Charlotte, North Carolina, United States

Associate Network Technician at UNC Charlotte's OneIT Operational Infrastructure operations. In this position, I was a frontline network technician supporting all of the full-time staff in OneIT's Enterprise Infrastructure's Operations, Core Infrastructure, and Network & Voice Services unit. My responsibilities included, but were not limited to the following:Install equipment i.e. phone deployment, network switches, patch cablesUpdate documentationMaintain data facilitiesOrganize cable stock, consumables, surplus equipment, and newly received equipmentComplete requests made by the full-time staffOwn service requests by contacting clients who make such requests, and fostering all requests through to completionSupport requests for data cable patching, network connectivity troubleshooting, device configuration, and other requests as neededProvide proper handoff to full-time employees by escalating requests that are beyond my current skillset or authority

Charlotte, North Carolina, United States

I interned at AvidXchange in the End User Compute team. My responsibilities included monitoring incoming technology help desk requests from AvidXchange staff by managing ServiceNow ticket system and assigning to appropriate IT team members and/or related tech departments. • Reimaged new computers for new hires and/or current staff• Repurposed company computers to loan to staff• Repaired and/or replaced damaged computer hardware• Updated the ServiceNow ticket system• Assisted in remote troubleshooting sessions via LogMeIn Rescue software• Responsible for asset management inventory of 4000 assets that includes a deep inventory of retired assets such as Windows 7 and Windows 10 operating systems in addition to retired non-operational devices• Participated in weekly team meetings• Attended career development and company sponsored events with company executives and invited guest speakers• Utilized company’s professional development eLearning resources to continue gaining knowledge in IT related topics such as cybersecurity basics, PCI DSS compliance training, etc.

Concord, North Carolina

Coordinated restaurant operations and strategies to reach the restaurant's financial goals. Maintain high productivity and customer satisfaction ensuring customer concerns are addressed in a timely and professional manner• General Manager• Developed and maintained Cake point of Sale software for Gianni’s Trattoria• Developed and maintained CMS base websites• Troubleshooted network, printers, and point of sales terminals• Responsible for Email client configuration

Charlotte, North Carolina, United States

Provide direct, over the phone or via email assistance to faculty and patrons to help them diagnose technical issues. Create, assign and escalate tickets to the appropriate IT representative as well as work on technology-related projects.• Assist an average of 40 patrons per week seeking technical assistance over the phone, via email or in-person • Determine the best solution based on the information probated by patrons • Direct unresolved issues to the next level of support personnel • Document event, issues and their solutions in logs within the helpdesk system• Follow-up and update customer status and information

Charlotte, North Carolina Area

Staff the library technology desk and assist library patrons with technology and equipment services and provide general troubleshooting for library technology as well as work on technology-related projects.• Performed basic troubleshooting for computers/software • Assisted and troubleshoot patrons with library printers and scanner issues• Documented advanced library technology issues to library technology ticket system• Provided basic assistance to patrons navigating library electronic resources and website• Operated and support 3D and Large Format printing, audio and video equipment loans, vinyl cutting, and electronics kits.

Bachelor Of Science - Bs, Computer Science

Associate Of Arts - Aa, General Studies

It Certificate, Information Technology