Valentine C. Email and Phone Number

— Bilingual Customer Service Representative for French and English. Offers support for account, payment, and in-game issues, among others, for various HoYoverse titles, including “Genshin Impact” “Honkai: Star Rail” and “Zenless Zone Zero.”— Team Leader of a small team of 6 representatives based in Europe. Oversees the team's performance, provides guidance, and serves as a mentor.— Supervised booths for HoYoverse's game “Honkai Impact 3rd” at international gaming and Japan-related conventions, including Japan Expo in Villepinte, France, and Gamescom in Cologne, Germany.— Conducts weekly QA reviews to evaluate the quality of all agents' responses in accordance with internal QA standards.— Create internal training materials for new agents with an emphasis on process handling and in-game content. Instruct new agents following internal QA guidelines to guarantee a seamless initiation into their roles.