Valentine D'Arbonneau Email and Phone Number
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Valentine D'Arbonneau is a Head of Operations at Crédit Agricole Santé & Territoires. They possess expertise in account management, sales analysis, management, salesforce.com, financial reporting and 16 more skills. They is proficient in Français and Anglais.
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Head Of OperationsCrédit Agricole Santé & TerritoiresParis, Fr
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Global Head Of Operations (France & Spain)Allisone.Ai Sep 2022 - PresentVille De Paris, Île-De-France, France• Launched the Onboarding, Customer Support and Customer Success teams in France and Spain• Designed the onboarding and follow-up strategy : handover with Sales, discovery with the customers, training, automation through self-onboarding, usage follow-up, ROI measurement and communication• Managed the quality of the resellers in Italy, Austria, and Portugal : training and monitoring of their performance -
Head Of ProductionLegalstart.Fr Jun 2020 - Feb 2022Managed the team (40 legal advisors) in charge of legal formalities : company registration, trademark registration, statutory modification, debt collection, etc.o Improved productivity by 30% over the first quartero Improved quality and user satisfaction : reduced error rate by 15%, improved NPS from 50 to 60o Managed the call center : improved response rate from 75% to 90% and divided soft skills issues by 8 -
Customer Success Automation DirectorDoctolib Jan 2019 - May 2020In charge of the satisfaction of all Doctolib users (France and Germany)o Analyzing satisfaction KPIs : NPS, Churn, Online booking etco Designing the automated marketing strategyo Developing online (in-app and email) and offline campaigns o Monitoring campaign performance -
Head Of Customer SuccessDoctolib Jan 2016 - Jan 2019Paris Area, France• Building and scaling the French Customer Success team (growing from 5 to 35 Customer Success Managers)• Recruiting and training the team (Customer Success Managers and Managers)• Designing the strategy of the team : evolving from a reactive customer contact strategy to a proactive one• Implementing tools and processes to ensure the best user experience• Defining the team’s KPI (NPS, churn rate, etc.) and implementing the appropriatereporting to monitor team performance• Ensuring the integration of the former MonDocteur Customer Success Managers (former main competitor integrated in 2018) and setting up the 9 000 MonDocteur users migration strategy
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Customer Success ManagerDoctolib Feb 2015 - Jan 2016Région De Paris, France• Managing a portfolio from 1 000 to 2 000 practitioners• Following and improving the KPI of our users • Working closely with the Sales Team (Business Developers and Regional Managers) to optimize results and increase the commercial performance• Collaborating with the Product team to improve the Doctolib product• Ad-hoc missions : in charge of the product training for all new joiners
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Financial AuditorEy Sep 2013 - Feb 2015Région De Paris, FranceAuditing listed (in France and the US) and non listed companies• Analazing the company's environment and strategy• Identifying risks and assessing internal control (SOX)• Auditing statutory accounts (French GAAP) and consolidated accounts (IFRS)Main client: CGG (Oil & Gas) but also several interventions in the Telecom/Media sector: Universal Music, Le Parisien (Amaury Group), Ventadis (M6 Group), Reservoir Prod -
Business AnalystAccor Mar 2012 - Aug 2012Région De Paris, France• Reporting and audit of sales in France• Participation in the preparation of monthly reports• Analysis of hotel turnover• Creation of a new reporting for the Congress unit. -
Financial AuditorErnst & Young Sep 2011 - Mar 2012Région De Paris, FranceParticipation in financial audit assignments for listed (in France and the United States) and unlisted companies
Valentine D'Arbonneau Skills
Valentine D'Arbonneau Education Details
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Comptabilité Et Audit -
Accounting / Audit -
Lycée Chateaubriand, Rennes
Frequently Asked Questions about Valentine D'Arbonneau
What company does Valentine D'Arbonneau work for?
Valentine D'Arbonneau works for Crédit Agricole Santé & Territoires
What is Valentine D'Arbonneau's role at the current company?
Valentine D'Arbonneau's current role is Head of Operations.
What is Valentine D'Arbonneau's email address?
Valentine D'Arbonneau's email address is valentine.darbonneau@ey.com
What is Valentine D'Arbonneau's direct phone number?
Valentine D'Arbonneau's direct phone number is +331833*****
What schools did Valentine D'Arbonneau attend?
Valentine D'Arbonneau attended Ecole Supérieure De Commerce De Grenoble, Queensland University Of Technology, Lycée Chateaubriand, Rennes.
What skills is Valentine D'Arbonneau known for?
Valentine D'Arbonneau has skills like Account Management, Sales Analysis, Management, Salesforce.com, Financial Reporting, External Audit, Audit Financier, Accounting, Ifrs, French Gaap, Hfm, Cognos.
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