As a Team Manager, my expanded responsibilities include crucially leading and supporting my team for effective and efficient content moderation. My focus areas include leading by example, developing the team through training and mentorship, managing performance, streamlining workflow, ensuring quality assurance, fostering transparent communication, resolving conflicts, adhering to compliance and policies, analyzing and reporting on performance metrics, collaborating with stakeholders, embracing innovation, and promoting employee engagement. My role is integral to creating a cohesive and high-performing team while ensuring a positive work culture.

As a content moderator, my primary responsibility is to review user-generated content and ensure the removal of offensive, inappropriate, and harmful material before it is visible to people online. To accomplish this, we strictly follow pre-defined sets of rules that the platform has established. Our goal is to protect the platform's users, maintain their reputation, and ensure compliance with legal standards.

After being acquired by South Korea’s 2nd largest bank, Woori Bank, Wealth Development Bank hired me as a freelancer to undertake a complete rebranding of the company. This involved creating new design for the logo, logo guidelines, color guidelines, corporate collateral, automatic teller machine casings, infrastructural signages, cheques, passbooks, website, and more.

I assisted in transitioning the brand from being solely focused on e-commerce to encompassing both e-commerce and physical stores. This involved redesigning their logo to create a more versatile version suitable for both sales channels. After the logo redesign, I applied the new logo to various mediums, including product packaging, infrastructural signage, and social media.