Valentin Moise Email & Phone Number

Bucharest, Romania

- primary escalation point for the European and North American Service Desk- offering second level remote support for Microsoft software- offering second level support for internal applications used by our customer in their environment- application deployments and configuration (Microsoft System Center Configuration Manager)- installation of patches and updates requiring administrative access- management of Active Directory- management of the Microsoft Exchange environment- second level of troubleshooting- coordination of on-site support teams- recording of all interactions in ticketing systems (HPSM)- daily reporting and report analysis tasks

- single point of contact for all incoming incidents by email and phone- offering remote support for both internal and proprietary applications for Europe, South Africa and Asia users- Active Directory administration and user management- User management via IBM Tivoli Identity Manager- Email support on the Microsoft Office 365 Exchange Online environment- first level hardware troubleshooting over the phone or by email for PC and Mac desktops/laptops as well as mobile devices- BlackBerry Enterprise Server user management- daily reporting tasks- recording all user interactions in the ticketing system (CA, ServiceNow, HPSM)

- second level hardware and software support at Levi Strauss & Co Europe's headquarters in Brussels, Belgium- troubleshooting PCs/Macs, scanners, printers, mobile devices including BlackBerries & iPhones- providing quick and reliable solutions to users' issues- hardware and software maintenance and installation- maintaining IT assets' inventory- recording all user interactions in the ticketing system (ServiceNow)

- resolving customer questions, complaints and requests via telephone- promptly responding to customer inquiries- performing customer verification / authentication- managing customers' accounts- recording detailed notes of actions taken