• Assisted with data entry, report management, compiling information, and maintaining/updating databases• Managed and coordinated high volumes of walk-ins and phone calls• Provided accurate information and directed students to the appropriate resources

• Supervised daily operations across the department’s three buildings, delivering hands-on guidance and support to 5 on-site Operation Attendants, ensuring seamless and efficient workflow• Handled the operational logistics of the Student Union’s facilities, ensuring seamless opening and closing routines• Collaborated closely with Professional Staff and Reservations Team to coordinate and execute Student Union activities, ensuing the impeccable setup and seamless facilitation of planned events• Assisted with the hiring, training, onboarding, and promotion of Student Attendants every semester

• Restructured orientation programming by proposing a comprehensive plan tailored for student and family tracks, as well as overall logistics, resulting in improved satisfaction rates and engagement• Contributed in assembling and training the orientation team by actively leading the recruitment process, conducting interviews, and performing over 100 comprehensive candidate assessments• Utilized Excel for detailed progress tracking, rosters, efficient scheduling of Orientation Leaders, task coordination• Assisted with the planning and execution of department-sponsored programing logistics like FreshmanOrientation, Family Day, OL Retreat, and Comet Camp

• Welcomed first-year students and their families to campus and promoted engagement by facilitating friendly conversations and small group discussions on college transition-related concerns and opportunities• Executed logistical tasks like managing the set up to ensure everyone was in the right place and programming flowed seamlessly according to the planned agenda• Collaborated with academic advisory staff to support students through the enrollment process

• Provided exceptional customer service to students, campus departments, and building visitors, overseeing room set-ups, take-downs, and addressing media and technology needs with efficiency• Maintained a safe and positive environment by enforcing policies and performing tasks such as cleanliness, organization, and minor building maintenance in the facilities