Valentyn Iaroshynskyi Email and Phone Number
Valentyn Iaroshynskyi work email
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Valentyn Iaroshynskyi personal email
Skills: Personnel management,Financial management, Product portfolio development, Lifecycle management - presale, sale, installation, support, develop.Knowledge: Contact Centers, CRM, Recording, Quality Management, WFM, WFO, Telephony
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Chief Technology Officer"Nova It" Llc Jan 2021 - PresentProduct Portfolio Management, Projects Management, Human Resources Management
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CcoNovait Feb 2016 - Sep 2023product development, new markets, marketing, presale activities
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Deputy Head Of Business Solutions DepartmentIncom Oct 2013 - Feb 2016Products:- CallCenters&QM&WFM&NLU (Cisco, Interactive Intelligence, Verint, Zoom, Teleopti, Nuance, Omilia) - CRM (Oracle Siebel, MS Dynamics, Jacada)- HRM (BOSS)- ITSM&ITIL (IBM Tivoli) personnel management, product portfolio development, lifecycle management -
Head Of Contact Center DeploymentIncom Oct 2011 - Oct 2013personnel management, product portfolio development, lifecycle management - presale, sale, installation, support, develop
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Head Of Of Architecture And Engineering GroupJcs Incom Jun 2009 - Sep 2011Experience:- negotiations;- gathering requests and handling RFP;- engineering characterization (Cisco Configuration Tool, Cisco Multiline Configurator, Netformix Designer);- makig commertial proposals; - participation in a tendering - making techincal requierements;- making time schedules (MS Project)- consulting difficult technical nuances in cisco contact centerspresentations- training agents, supervisors and administrators- R&D- negotiating concerning functionality;
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Cisco Contact Center'S Presale-EngineerJsc Incom Feb 2006 - Jun 2009Cisco Contact Centers' Consulting; Presale; technical support; Engineering
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EngineerJsc Incom Apr 2006 - Feb 2007Contact Centers' Implementation: Cisco IPCC Enterprise, Cisco IPCC Expressdrawing up of the technical project;realization functionality of dynamic and static parts of IVR scripts (system of interactive voice menus)(it is realized by means of development java classes and their introduction in IVR)integration IVR with bank payment systems (using JDBC, XML-RPC, HTTP) conducting works on integration Contact Center with CRM Siebeldevelopment and realization of the project on processing calls for the VIP of clients (expansion of standard functionality Contact of the center on the basis of IPCC)
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Java DeveloperJsc Incom Jan 2006 - Apr 2006
Valentyn Iaroshynskyi Skills
Valentyn Iaroshynskyi Education Details
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Applied Analysis, Math, It, Economics -
Applied Systems Analysis
Frequently Asked Questions about Valentyn Iaroshynskyi
What company does Valentyn Iaroshynskyi work for?
Valentyn Iaroshynskyi works for "nova It" Llc
What is Valentyn Iaroshynskyi's role at the current company?
Valentyn Iaroshynskyi's current role is CTO at NovaIT.
What is Valentyn Iaroshynskyi's email address?
Valentyn Iaroshynskyi's email address is va****@****ncom.ua
What schools did Valentyn Iaroshynskyi attend?
Valentyn Iaroshynskyi attended Kyiv Engineering Technical Institute, National Technical University Of Ukraine 'kyiv Polytechnic Institute'.
What skills is Valentyn Iaroshynskyi known for?
Valentyn Iaroshynskyi has skills like Pre Sales, Integration, Cisco Technologies, Ivr, Telecommunications, Contact Centers, Call Center, Crm, Voip, Management, It Service Management, Call Centers.
Who are Valentyn Iaroshynskyi's colleagues?
Valentyn Iaroshynskyi's colleagues are Serhii Mishchenko, Anton Voylenko, Дмитрий Максимов, Diana Oliinyk, Arzu Ibadova, Nina Donets, Olena Vats.
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