Valentyn Potapenko Email & Phone Number

As a dedicated Customer Success Manager at ServiceChannel, I am committed to driving customer satisfaction and ensuring our clients achieve their desired outcomes. With a strong background in managing client relationships, I excel at understanding customer needs, providing tailored solutions, and fostering long-term partnerships. My expertise lies in enhancing the customer experience through data-driven insights and proactive support, ultimately contributing to both client success and company growth.At ServiceChannel, I guide new clients through the onboarding process, ensuring they are effectively trained and equipped to use our platform. I act as the voice of the customer within the company, advocating for their needs and ensuring their feedback is heard and addressed. By monitoring client usage and engagement, I proactively identify opportunities for improvement and provide solutions to enhance their experience.I am passionate about leveraging data and analytics to provide clients with actionable insights and recommendations, helping them optimize their use of our platform. My goal is to develop and execute strategies that drive customer retention and identify opportunities for upselling and cross-selling additional services.

5516 Vern Holmes Drive Stevens Point, Wi 54482

• Serve as the lead or second official at local high school soccer games and tournaments (regional, sectional, and state finals) throughout the State of Wisconsin• Ensure games are conducted in a safe and orderly manner by enforcing the laws of the game, and managing players, coaches, and spectators• Exercise decisive decision-making and confer with other officials on the field to ensure accuracy in decision-making

Milwaukee

• Promote safe and proper soccer techniques through the creation and implementation of a comprehensive soccer curriculum each semester• Provide guidance and supportive feedback to students to enhance motivation and improve performance• Maintain and order equipment to support a productive learning and recreational environment

Greater Milwaukee Area

• Responsible for the overall management and success of UW-Milwaukee's Intramural Sport(s) and Sport Club programs, which engages 1600+ students per year• Team and Program Leadership:o Hire, mentor, and supervise two direct reports with the title(s) Intramural Sport/Sport Club Coordinatorso Oversee and coordinate all aspects of Sport Clubs, in partnership with direct report staff, which includes but is not limited to the hiring, supervision, and evaluation of sport club coaches, participant recruitment, rosters, equipment purchases, inventory, travel arrangements, driver authorization, safety officer certification, transportation to and from events for students, staff, and fanso Responsible for the implementation and maintenance of risk management plans, policies, and procedures, in accordance with University and State of Wisconsin policies• Budget and Financial Oversight:o Coordinate the segregated fee process for the Sport Club programo Oversee the process and allocation of Sport Clubs' budget of approximately $300,000 o Manage and prepare an annual $50,000 Intramural budget, as well as a $20,000 Sport Club budgeto Track all sport club related transactions and ensure compliance with the university reconciliation process• Data, Technology, and Innovation:o Led the department-wide roll-out and training for Microsoft Teams, virtual/online program offerings, and Fusion app implementation. Also provided graphic design services, and video editing, and served as the department point of contact for other technology-related needs prior to and in response to the COVID-19 pandemico Created and currently manage technical assistance requests for marketing, maintenance work orders, digital signage, and department operations

Milwaukee, Wisconsin

Milwaukee, Wisconsin

• Oversaw the planning, staffing, and execution of 65+ NCAA athletic and on-campus events per year • Collaborated with coaches, staff, and other stakeholders on facility contracts and rentals for the Klotsche Center, Pavilion, and Engelmann Gym• Worked closely with internal and external vendors/contractors on facility improvement projects• Purchased necessary equipment and supplies for all special events• Supported the programming and operation of the department's security system and facility access • Served as a leader in developing and revising a comprehensive Emergency Action Plan• Developed and implemented the UWM UREC COOP (Continuity of Operations Plan)• Established and maintained all UREC's social media (Facebook, Twitter, Foursquare, YouTube, Instagram)• Noteworthy Project(s): o Served on the transitional team to move UWM Men's Basketball team to Klotsche Center saving the athletic department nearly $20,000 per gameo Oversaw the renovation of an antiquated gym into a new indoor soccer facilityo Developed the first-ever event setup and breakdown guidelines, including a procedure manual and risk management manualso Investigated and introduced digital alternatives for our department resulting in a reduction of more than $20,000 in implementation costs

Wisconsin, United States

A volunteer position with Wisconsin Ukrainians Inc. which is a Wisconsin-based 501c3 nonprofit organization.

Master Of Science - Ms, Sport Administration

Students study sport management, sport marketing, sport finance, personnel, legal issues, and NCAA rules and regulations, developing.

Bachelor Of Science (B.S.), Community Education

Students explore the causes of social inequality in urban communities, and learn strategies for management, leadership and entrepreneurship.