Valeria Meyer, Bba, Mba Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

About the company: US multinational and one of the world's largest publicly traded international oil and gas companies (#6 Fortune 500 company).🔸 Managed sales forecasts for the U.S, Canada and Latin America markets, analysing a general CRM sales report to define sales strategies with the Demand Planner and Supply Planner. Some Achievements:✔️ Increased sales volume by 12% in one year after proposing up-selling with premium and general products in contracts.✔️ Gained the company's year award as a reference in Latin America for sales contract development and implementation.✔️ Designed the sales contract process flow, creating the company's guidelines for Latin America and implementing a contracts management tool on Salesforce, which avoided documents' loss, allowing contracts to be tracked more easily from pre-sales to post-sales while storing them in one single place for more effective auditing.✔️ Reduced internal order blocks by increasing product volume above the established sales forecast, working side by side with Replenishment Scheduler.

🔸 Supported the sales team in the weekly meetings, providing them with executive summaries, reviewing the control reports and preparing ICIS and PLATTS reports for selling price decisions. Some achievements:✔️ Successfully renegotiated 100% of contracts in English, Spanish, and Portuguese, persuading clients to renew them with our company after clarifying any doubts and making amendments to the contract's clauses according to their needs under stakeholders' approval (Law, Tax, Credit, Controllers, Audit).✔️ Trained over 25 team members (sales representatives and sales managers) on how to use the CRM system (price troubleshooting, contract implementation).✔️ Investigated local warehouse faultless demands, making some adjustments to the forecast and consolidating and communicating the constrained forecast to the sales team.✔️ Established profitable account relationships with clients and other firm's stakeholders by building rapport and maintaining consistent communication.

🔸 Performed quality control of Accounts Receivable and Customer Success teams, evaluating their level of customer service and developing reports to inform upper management on areas of improvement.Some achievements:✔️ Proposed improvement on customer service best practices in meetings with international teams (United States, Canada, Eastern Europe, Latin America, Asia, and the Middle East) which were later accepted and implemented.✔️ Trained over 20 new hires after developing job aids and training materials, and conducted a monthly evaluation side by side with each employee which improved their performance.✔️ Performed risk assessment (number of people impacted, changes in the system and their costs, deadlines and benefits for the change management process) to assist upper management on decision-making, filling up Management of Change (MOC) forms when there were process changes.

🔸 Priced products for customers by reviewing price and customers' status reports annually and inputting logistics cost information into the SAP system.Some achievements:✔️ Reviewed and closed control reports, proactively creating a monthly KPI report with all changes documented, which gave the department a more in-depth overview of the manual changes that were not being documented.✔️ Successfully conducted meetings with managers to share inconsistencies and missing documentation required for audit, avoiding errors.

🔸 Managed accounts portfolios for billing, producing financial statements according to contract terms.Some achievements:✔️ Successfully renegotiated all debts with international clients, travelling abroad to meet them and establish the payment for all overdue invoices.✔️ Supported the company's financial health by maintaining accounts receivable levels within accepted parameters.

🔸 Performed order tracking, validating customer requirements and keeping them informed of their processes (quality requests), working with Sales and Supply as needed to coordinate order delivery, Some achievements:✔️ Gained the company's year award for selling the largest number of premium products nationwide.✔️ Ensured that customer complaints were solved and duly reported back to them.

Certificate, Business Communications

Master Of Business Administration - Mba, Financial Management

Bachelor Of Business Administration - Bba, Business Administrator

Activities and Societies: Volleyball team